Patient Service Coordinator- Primary Care

Hartford Healthcare•West Hartford, CT

20h

About The Position

The Patient Service Coordinator supports primary care patients and efficient medical office operations. The role serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. The coordinator helps create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsibilities also include scheduling appointments to provide timely, accurate, friendly, and clinically appropriate patient access, and responding to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards. Hartford HealthCare Medical Group is a physician-led medical group with multiple locations throughout Connecticut and Rhode Island. It provides primary care, urgent care, and more than 30 specialties. Hartford HealthCare describes opportunities for career development and growth and offers a competitive benefits program designed to support work/life balance.

Requirements

High school diploma/GED equivalent, or a minimum of 2 years of customer service experience is preferred.
Relevant experience in a fast-paced medical office is highly preferred.
Epic experience is preferred.
A positive, customer-focused approach and commitment to providing excellent patient care.

Nice To Haves

Relevant experience in a fast-paced medical office.
Epic experience.
High school diploma/GED equivalent or a minimum of 2 years of customer service experience.

Responsibilities

Greet patients and answer routine questions.
Register patients and maintain patient records and accounts.
Facilitate communication between patients and healthcare providers to support a positive patient experience.
Help ensure efficient office operations.
Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.