Patient Service Coordinator- Primary Care

Hartford Healthcare•Waterford, CT

About The Position

The Patient Service Coordinator serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. The role helps create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. The coordinator schedules appointments to provide timely, accurate, friendly, and clinically appropriate patient access, and responds to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards. Hartford HealthCare Medical Group is a physician-led medical practice with locations throughout Connecticut and Rhode Island, offering primary care, urgent care, and more than 30 specialties. The organization describes opportunities for career development and growth and offers a competitive benefits program designed to support work/life balance.

Requirements

High school diploma or GED equivalent, or a minimum of 2 years of customer service experience is preferred.
A positive, customer-focused approach and commitment to providing excellent patient care.

Nice To Haves

Relevant experience in a fast-paced medical office is highly preferred.
Epic experience is preferred.
High school diploma or GED equivalent, or a minimum of 2 years of customer service experience is preferred.

Responsibilities

Greet patients and answer routine questions.
Register patients and maintain patient records and accounts.
Facilitate communication between patients and healthcare providers.
Help ensure efficient office operations and create a positive patient experience.
Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.