Bilingual Patient Care Coordinator

Jones Insurance Agency, Inc. • Raleigh, NC

3d • $19 - $21 • Hybrid

About The Position

Urban Ministries of Wake County’s Open Door Clinic is hiring a Bilingual Patient Care Coordinator to support care continuity and help patients access services beyond the clinic. The role connects patients to specialty care, manages medical records, tracks lab results, and coordinates follow-up to help ensure patients do not fall through the cracks. It addresses barriers to care such as transportation, language, and financial challenges, and includes a mix of onsite teamwork and remote administrative work.

The position is full-time and hybrid in Raleigh, North Carolina. Remote flexibility for administrative, tracking, and follow-up tasks is subject to approval by the Clinic Manager, with regular onsite presence required for clinic operations. Salary is $19–$21 per hour, based on directly related experience. Recruitment is managed by Jones Advisors on behalf of Urban Ministries of Wake County.

Requirements

• High school diploma or equivalent.
• Experience with Electronic Health Records.
• Bilingual English and Spanish skills.
• Strong organizational and communication skills, ability to multitask, and HIPAA knowledge.
• Commitment to working with diverse populations and advocating for patient needs.

Nice To Haves

• A degree in Healthcare Administration, Public Health, Social Work, or a related field.
• Background in healthcare, care coordination, patient navigation, or medical records.
• Experience with Athena EHR.

Responsibilities

• Lead specialty-care referral workflows, assist patients with outside scheduling, track work queues, and collaborate with providers, pharmacy staff, and community partners.
• Manage incoming and outgoing medical records, HIPAA-compliant Release of Information requests, and record preparation in Athena EHR.
• Track, schedule, route, and follow up on lab and diagnostic orders.
• Support front-office scheduling, registration, and eligibility workflows during high-volume periods or team absences.
• Help train interns and volunteers, refine clinic operating procedures, and participate in quality improvement projects.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED