Bilingual Patient Care Coordinator

Jones Insurance Agency • Raleigh, NC

2d • Hybrid

About The Position

Urban Ministries of Wake County’s Open Door Clinic is hiring a full-time Bilingual Patient Care Coordinator in Raleigh, North Carolina. The role focuses on care continuity and reducing barriers to healthcare by connecting patients with specialty care, maintaining medical records, tracking lab results, and coordinating follow-up so patients do not fall through the cracks. The position works with patients, providers, pharmacy staff, and community partners, and includes both care coordination and operational support.

The position is hybrid, combining regular onsite presence for clinic operations with remote flexibility for administrative, tracking, and follow-up tasks as approved by the Clinic Manager. Recruitment is managed by Jones Advisors on behalf of Urban Ministries of Wake County. Compensation is $19–$21 per hour, based on directly related experience.

Requirements

• High school diploma or equivalent.
• Experience with Electronic Health Records.
• Strong organizational skills, HIPAA knowledge, ability to multitask, and strong communication skills.
• Commitment to working with diverse populations and advocating for patient needs.
• Bilingual English/Spanish skills.

Nice To Haves

• A degree in Healthcare Administration, Public Health, Social Work, or a related field.
• Background in healthcare, care coordination, patient navigation, or medical records.
• Experience with Athena EHR.

Responsibilities

• Lead specialty-care referral workflows, assist patients with outside scheduling, track work queues, and collaborate with providers, pharmacy staff, and community partners.
• Manage incoming and outgoing medical records, HIPAA-compliant Release of Information requests, and record preparation in Athena EHR.
• Track, schedule, route, and follow up on lab and diagnostic orders.
• Support front-office workflows, including scheduling, registration, and eligibility, during high-volume periods or team absences.
• Help train interns and volunteers, refine clinic operating procedures, and participate in quality improvement projects.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED