Patient Care Coordinator Bilingual Preferred

Ortho Sport and Spine Physicians•Tampa, FL

5d•Onsite

About The Position

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with clinics throughout the United States. The practice specializes in minimally invasive treatment of complex neck and spine problems, sports-related injuries, and conditions. The Patient Care Coordinator welcomes patients, schedules appointments, and checks patients in and out, while supporting patient satisfaction and effective use of treatment rooms. This role requires a compassionate, organized individual who is committed to patient care.

Requirements

High school diploma or GED.
At least one year of medical front desk experience.
Customer service background.
Knowledge of HIPAA and OSHA compliance, and commitment to promoting a safe work environment.
Excellent communication skills when interacting with patients, medical staff, insurance companies, and others involved in a case.
Caring demeanor toward patients and coworkers.
Clinical knowledge and familiarity with medical terminology.
Working knowledge of computers, fax machines, copiers, and other technology.
Strong knowledge and understanding of electronic medical records software.
Strong administrative skills and attention to accuracy and detail.

Nice To Haves

Associate degree or higher.
Prior medical receptionist experience, preferably in an orthopedic setting.
Bilingual English/Spanish skills.

Responsibilities

Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
Check patients in promptly to support patient satisfaction, provider time, and treatment room utilization.
Obtain, record, and update patient demographic and financial information.
Schedule patient appointments at the end of visits.
Maintain communication with the pre-certification team regarding orders for daily patients.
Track and follow up on patient cancellations and no-shows.
Perform daily audits of assigned tasks.
Check patients in using the electronic medical record system and verify demographic and insurance information.
Follow up on outpatient and surgical referrals.
Provide patients with printouts of their appointments.
Perform other duties as assigned.