Field Care Coordinator- Bilingual Preferred

Humana•Tampa, FL

9d•$53,700 - $72,600•Hybrid

About The Position

The Field Care Coordinator (Care Coach 1) evaluates members’ needs and requirements to help them achieve or maintain optimal wellness. The role guides members and families toward appropriate care and wellbeing resources and facilitates interactions with providers, payer sources, interdisciplinary teams, and others involved in members’ care. Assignments are often straightforward and of moderate complexity, and the position reports to the Regional Care Coach Manager. The coordinator visits Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings, with 75–90% local travel. The role includes assessing member needs and barriers, establishing individualized care plans, planning and implementing interventions, coordinating services, and monitoring progress against members’ personal goals. The position is based in the western area of Tampa/Hillsborough County, Florida, and requires a private home-office room with a locked door. Scheduled hours are 40 per week.

Requirements

Bachelor’s degree in a health and human services field.
At least 2 years of related experience.
Must reside in the western area of Tampa, Florida/Hillsborough County.
Must undergo tuberculosis screening if selected for the patient-facing role.
Must have a valid state driver’s license and maintain personal vehicle liability insurance at the state-required minimum limits or the stated higher limits.
Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy.

Nice To Haves

Bilingual ability preferred.
Experience with electronic case-note documentation and documenting in multiple computer applications or systems.
Prior experience with Medicare and Medicaid recipients.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and additional community resources.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings, with 75–90% local travel.
Assess and evaluate member needs and requirements to establish member-specific care plans.
Ensure members receive services in the least restrictive setting to achieve or maintain optimal wellbeing.
Plan and implement interventions to meet members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for their care.
Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care, as appropriate and required by the comprehensive contract.