Field Care Coordinator- Bilingual Preferred

Humana • Port Charlotte, FL

8d

About The Position

The Care Coach 1 assesses and evaluates members’ needs and requirements, then guides members and families toward resources that support their care and wellbeing. The role uses a range of strategies and techniques to coordinate services, resolve barriers to effective care, and help members achieve or maintain optimal wellness. The Care Coach monitors progress through assessments, data, conversations with members, and active care planning, ensuring care is directed toward members’ desired outcomes and provided in the least restrictive setting.

The position serves Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings, with 75–90% local travel. The work is often straightforward and of moderate complexity, guided by documented procedures, regulations, professional standards, and precedent. The Care Coach 1 reports to the Regional Care Coach Manager. Candidates must live in Collier or Charlotte County, Florida. Spanish/English bilingual ability is preferred.

Requirements

• Must live in Collier or Charlotte County, Florida.
• Bachelor’s degree in a health and human services field.
• At least 2 years of related experience.
• Exceptional verbal and written communication skills.
• Ability to use a variety of electronic information applications and software programs.
• Valid state driver’s license, reliable vehicle, and proof of personal vehicle liability insurance with limits of at least 100,000/300,000/100,000.
• Must meet Florida Level 2 background screening requirements for candidates applying from a Florida work location.

Nice To Haves

• Previous experience with electronic case note documentation and documenting in multiple computer applications or systems.
• Prior experience with Medicare and Medicaid recipients.
• Experience with health promotion, coaching, and wellness.
• Knowledge of community health and social service agencies and additional community resources.
• Bilingual Spanish/English.

Responsibilities

• Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings.
• Assess and evaluate members’ needs and requirements to establish member-specific care plans.
• Ensure members receive services in the least restrictive setting to achieve or maintain optimal wellbeing.
• Plan and implement interventions to meet members’ needs.
• Coordinate services and monitor and evaluate case management plans against members’ personal goals.
• Guide members and families toward resources appropriate for their care.
• Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care.
• Identify and resolve barriers that hinder effective care.
• Continuously monitor members’ care and progress using assessments, data, conversations, and active care planning.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Paid parental and caregiver leave
• Short-term disability
• Long-term disability
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level