Field Care Coordinator- Bilingual Preferred

Humana•Fort Lauderdale, FL

8d•Remote

About The Position

Humana is seeking a Care Coach 1 to support Medicaid members in Broward County, Florida. The role evaluates members’ needs and barriers, develops member-specific care plans, and connects members and their families with appropriate services and resources to promote well-being and health outcomes. Care Coaches visit members in their homes, assisted living facilities, long-term care facilities, and other care settings, with 75–90% local travel. The work is described as often straightforward and of moderate complexity and involves collaboration with providers, payer sources, interdisciplinary teams, and others involved in members’ care. The position reports to the Regional Care Coach Manager. This is a remote position, though occasional travel to Humana offices for training or meetings may be required. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with 40 scheduled weekly hours. Home-based employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information. The position is subject to Florida Level 2 background screening, AHCA fingerprinting, and Humana’s TB screening program. It also requires participation in the driver safety program, including a valid state driver’s license and proof of personal vehicle liability insurance with specified limits. The posted compensation range is $53,700–$72,600 per year; the description also identifies a current starting salary range of $60,000–$65,000 per year for this location, based on experience and qualifications. Humana offers benefits beginning on the first day of employment.

Requirements

Bachelor’s degree in Health Services, Social Work, Psychology, or a related area, with at least 2 years of relevant experience; or a Florida-licensed Registered Nurse with at least 2 years of relevant experience; or a Florida-licensed Licensed Practical Nurse with at least 4 years of relevant experience; or Case Worker with at least 6 years of Health Services/Case Management experience.
Prior experience with Medicare and Medicaid recipients.
AHCA fingerprinting is required.
Must complete tuberculosis screening as part of Humana’s TB screening program.
Valid state driver’s license and proof of personal vehicle liability insurance with limits of at least 100,000/300,000/100,000.
Home internet service with at least 25 Mbps download and 10 Mbps upload speed.
A dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information.
Subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse.

Nice To Haves

Prior nursing home diversion or long-term care case management experience.
Bilingual English/Spanish ability and ability to pass a Language Proficiency Exam.
Experience with electronic case note documentation and documenting in multiple computer applications or systems.
Experience working with the geriatric population.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and other community resources.
701B Certification.
Medication application (RFA) experience.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings.
Assess and evaluate members’ needs and requirements to establish member-specific care plans.
Ensure members receive services in the least restrictive setting that supports optimal well-being.
Plan and implement interventions to address members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for care and well-being.
Facilitate interaction with payer sources, providers, interdisciplinary teams, and others involved in members’ care.
Provide health education and encouragement to members.