Field Care Coordinator- Bilingual Preferred

Humana•Fort Lauderdale, FL

9d•$53,700 - $72,600•Remote

About The Position

The Field Care Coordinator, referred to in the description as a Care Coach 1, evaluates members’ needs and requirements to help them achieve or maintain optimal wellness. The role guides members and their families toward appropriate care and wellbeing resources and facilitates connections with those resources. Work assignments are often straightforward and of moderate complexity. The position reports to the Regional Care Coach Manager and serves members in Broward County, Florida. The role involves meeting Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings. It is a remote position with 75–90% local travel to member locations and occasional travel to Humana offices for training or meetings. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week. Home-based work requires internet service with at least 25 Mbps download and 10 Mbps upload speeds, as well as a dedicated workspace that protects member information. The position is patient-facing and subject to Humana’s TB screening program and Florida background screening requirements. It also participates in Humana’s driver safety program, requiring a valid state driver’s license and proof of personal vehicle liability insurance with limits of at least 100,000/300,000/100,000. The posting describes a starting salary range of $60,000–$65,000 per year for this location based on experience and qualifications. It also lists a broader pay range of $53,700–$72,600 per year. Humana offers benefits that begin on the first day of employment.

Requirements

Meet one of the following qualification pathways: a bachelor’s degree in Health Services, Social Work, Psychology, or a related field with at least 2 years of relevant experience; an RN license in Florida with at least 2 years of relevant experience; an LPN license in Florida with at least 4 years of relevant experience; or at least 6 years of Health Services or case management experience as a case worker.
Prior experience with Medicare and Medicaid recipients.
Complete required AHCA fingerprinting.
Complete required TB screening if selected.
Have a valid state driver’s license and proof of personal vehicle liability insurance with minimum limits of 100,000/300,000/100,000.
Meet home internet standards: at least 25 Mbps download and 10 Mbps upload, and work from a dedicated space without ongoing interruptions that protects member PHI/HIPAA information.
Work Monday through Friday, 8:30 a.m. to 5:00 p.m.

Nice To Haves

Prior nursing home diversion or long-term care case management experience.
Bilingual English/Spanish, with ability to pass a Language Proficiency Exam.
Experience with electronic case note documentation and documenting in multiple computer applications or systems.
Experience working with the geriatric population.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and additional community resources.
701B Certification.
Medication application (RFA) experience.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings.
Assess and evaluate members’ needs and requirements to establish member-specific care plans.
Ensure members receive services in the least restrictive setting to achieve or maintain optimal wellbeing.
Plan and implement interventions to meet members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for their care.
Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care, as appropriate and required by the comprehensive contract.
Provide health education and encouragement to members.