Field Care Coordinator- Bilingual Preferred

Humana•Tampa, FL

8d•Hybrid

About The Position

The Care Coach 1 evaluates members’ needs and requirements to help them achieve or maintain optimal wellness. The role guides members and families toward appropriate care and wellbeing resources and facilitates access to those resources. Work assignments are often straightforward and of moderate complexity. The position reports to the Regional Care Coach Manager. The Care Coach meets Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings. The role involves spending time assessing members’ needs and barriers, creating member-specific care plans, connecting members with services, and supporting their wellbeing and health outcomes. Local travel is approximately 75–90% of the role. The position is based in the western area of Tampa/Hillsborough County, Florida, with the posting also referencing Collier County. This is a patient-facing position subject to Humana’s tuberculosis screening program and Florida Level 2 background screening. It is also part of Humana’s driver safety program. A separate room with a locked door must be available for use as a private home office. The scheduled workweek is 40 hours. The posting lists a current starting salary of $60,000–$65,000 based on qualifications and experience, and a full-time pay range of $53,700–$72,600 per year.

Requirements

Bachelor’s degree in a health and human services field.
At least 2 years of related experience.
Must reside in the western area of Tampa, Florida/Hillsborough County or Collier County, as stated in the posting.
Must have a valid state driver’s license and maintain personal vehicle liability insurance meeting the stated state minimum limits or the specified coverage amounts, whichever is higher.
Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while working.
Must complete tuberculosis screening if selected for the patient-facing role.
Must satisfy Florida Level 2 background screening requirements for candidates applying from a Florida work location.

Nice To Haves

Bilingual ability is preferred.
Experience with electronic case-note documentation and documenting in multiple computer applications or systems.
Prior experience with Medicare and Medicaid recipients.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and other community resources.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings.
Assess and evaluate members’ needs and requirements to establish member-specific care plans.
Ensure members receive services in the least restrictive setting to achieve or maintain optimal wellbeing.
Plan and implement interventions to meet members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for their care.
Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care, as appropriate and required by the comprehensive contract.
Provide health education, encouragement, and support to members.