Field Care Coordinator- Bilingual Preferred

Humana•Port Charlotte, FL

9d•$53,700 - $72,600

About The Position

The Care Coach 1 assesses and evaluates members’ needs and requirements to help them achieve or maintain optimal wellness. The role guides members and families toward appropriate care and well-being resources and facilitates interactions with those resources. The work is often straightforward and of moderate complexity, guided by precedent, documented procedures, regulations, and professional standards, with some interpretation. The position reports to the Regional Care Coach Manager. The Care Coach 1 uses a range of strategies and techniques to coordinate services and resources, identify and resolve barriers to effective care, and monitor progress toward desired outcomes. The role includes local travel to visit Medicaid members in homes, assisted living facilities, long-term care facilities, and other care settings. Candidates must live in Collier or Charlotte County, Florida. The position is part of Humana’s Driver Safety Program and requires a valid state driver’s license, a reliable vehicle, and proof of personal vehicle liability insurance with minimum limits of 100,000/300,000/100,000. Florida-based candidates are subject to Florida Level 2 background screening. This is a 40-hour-per-week position. The stated annual pay range is $53,700–$72,600, with individual compensation varying based on location and job-related factors. Humana offers medical, dental, and vision benefits; a 401(k) retirement savings plan; paid time off and holidays; paid parental and caregiver leave; short- and long-term disability; life insurance; and other benefits.

Requirements

Must live in Collier or Charlotte County, Florida.
Bachelor’s degree in a health and human services field.
At least 2 years of related experience.
Exceptional verbal and written communication skills.
Ability to use a variety of electronic information applications and software programs.
Valid state driver’s license, reliable vehicle, and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

Nice To Haves

Experience with electronic case note documentation and documenting in multiple computer applications or systems.
Prior experience with Medicare and Medicaid recipients.
Experience with health promotion, coaching, and wellness.
Knowledge of community health and social service agencies and additional community resources.
Bilingual Spanish/English.

Responsibilities

Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings; local travel is 75–90%.
Assess and evaluate members’ needs and requirements to establish member-specific care plans.
Help ensure members receive services in the least restrictive setting to achieve or maintain optimal well-being.
Plan and implement interventions to meet members’ needs.
Coordinate services and monitor and evaluate case management plans against members’ personal goals.
Guide members and families toward resources appropriate for their care.
Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in members’ care.
Monitor member care and progress using assessments, data, conversations with members, and active care planning.
Identify and resolve barriers that hinder effective care.