Bilingual Patient Coordinator

Riccobene Associates Family Dentistry•Garner, NC

1d•Onsite

About The Position

The Patient Coordinator is the first point of contact for patients and supports a positive, organized experience throughout their visit. This in-person front-office role manages check-in and check-out, incoming calls, appointment scheduling and confirmations, insurance verification, treatment-plan and cost discussions, payment collection, patient records, and coordination with the clinical team. The coordinator is expected to take ownership of the schedule, communicate professionally under pressure, protect patient privacy, and comply with HIPAA requirements. Reliable, predictable, on-time attendance for the full scheduled shift is an essential function of the job.

Requirements

At least 1 to 2+ years of dental front-office experience.
Experience verifying dental insurance and explaining benefits to patients.
Experience presenting treatment plans and collecting patient payments.
Experience scheduling and confirming appointments and managing a provider schedule.
Working knowledge of dental terminology and procedure codes.
Strong phone, computer, and typing skills.
Reliable, predictable, on-time attendance for the full scheduled shift.
Ability to stay calm, friendly, and professional in a busy front-office environment.
Clear, confident communication about costs and payment collection.
Attention to detail with insurance, payments, and patient information.
Professional presentation, grooming, and personal hygiene appropriate for patient-facing work.
Ability to sit or stand at a front-desk workstation for extended periods; use a computer, keyboard, and multi-line phone throughout the shift; speak and hear clearly; see close-range materials; move between the front desk, lobby, and operatories; and lift and carry office supplies up to 15 pounds.
Ability to meet the physical requirements with or without reasonable accommodation.

Nice To Haves

Experience with Denticon practice management software.
Bilingual English/Spanish.

Responsibilities

Greet patients and manage check-in and check-out accurately and efficiently.
Answer phones promptly and convert new-patient calls into scheduled appointments.
Maintain the provider schedule by filling openings and cancellations and working recall and unscheduled-treatment lists.
Confirm upcoming appointments by phone and text to reduce no-shows.
Ensure each patient leaves with their next appointment scheduled.
Verify insurance eligibility and benefits before appointments and explain coverage in plain language.
Present treatment plans and discuss fees, insurance estimates, and payment or financing options.
Collect copays and balances at the time of service and post payments accurately.
Keep patient records, forms, and account notes complete and accurate.
Coordinate with the clinical team to ensure smooth handoffs and follow-through.
Protect patient privacy and follow HIPAA requirements.