Bilingual Patient Coordinator

Benevis • Falls Church, VA

8h

About The Position

The Bilingual Patient Coordinator provides customer service to patients and parents at check-in and check-out, verifies insurance eligibility and service limits, and helps coordinate timely dental care. The role supports a compassionate, team-oriented dental office serving many children. It also includes maintaining patient records, scheduling appointments, communicating with patients and clinical staff, and helping the office meet its financial and operational goals.

Requirements

• Graduation from senior high school or GED equivalent.

Nice To Haves

• Office experience in a dentist's or physician's office.
• Experience with children's dentistry.

Responsibilities

• Provide quality, compassionate customer service to patients and parents at check-in and check-out.
• Greet parents and patients when they enter or leave the office.
• Keep waiting parents informed about the progress of appointments.
• Maintain a clean and tidy waiting area and front desk.
• Verify patient insurance eligibility before appointments and ensure information is correct in the patient's Boomerang file.
• Record service limits and communicate them to the clinical team before treatment.
• Prepare patient files before appointments by pulling files, updating records, and verifying insurance and service limits.
• Coordinate with the Clinical Team Leader and doctors to provide opportunities for same-day care.
• Help meet office financial targets by keeping hygiene and operative schedules full.
• Schedule follow-up operative and six-month recall appointments.
• Answer incoming calls, route callers to the appropriate person, and take messages as needed.
• Make outbound calls to confirm appointments, reschedule missed appointments, and contact patients who need to complete treatment.
• Re-file patient records at the end of the day.
• Verify, explain, and collect patients' out-of-pocket balances before clinical treatment.
• Participate in local community events, including school screenings and presentations, to promote a positive image of the organization.
• Participate in morning huddles and contribute to team appreciation and recognition.
• Adhere to government regulations, company standards, and compliance programs.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Quarterly bonuses based on office performance.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with match.
• Flexible spending accounts.
• Paid time off.
• Company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED