Patient Care Coordinator

Beltone • Storm Lake, IA

8d

About The Position

Beltone is seeking a Patient Care Coordinator to help deliver an exceptional hearing healthcare experience. The role provides general office support and assists the Hearing Care Practitioner (HCP) with the patient process. The coordinator supports patient scheduling and outreach, contributes to local marketing and community engagement, communicates professionally with patients, maintains accurate and compliant clinic documentation, handles financial tasks, and keeps the office welcoming.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Office.

Nice To Haves

• Two years of office experience preferred.
• Two years of customer service experience preferred.

Responsibilities

• Perform general office duties and assist the Hearing Care Practitioner with the patient process.
• Use the scheduling system efficiently to maximize testing opportunities in the office.
• Contact current, past, and potential patients using identified sources, and track and report appointment results.
• Collaborate with the Hearing Care Practitioner on local marketing and sales activities to build community relationships and generate referrals.
• Answer incoming calls and messages professionally and follow up with patients promptly.
• Process and document clinic forms accurately in compliance with HIPAA and state laws, including patient records, financial forms, and insurance contracts.
• Reconcile the cash balance and manage accounts receivable and payable, including making bank deposits.
• Maintain a clean and inviting office and work environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED