Patient Care Coordinator

Beltone•Medina, OH

8d•$18 - $20•Onsite

About The Position

The Patient Care Coordinator is the welcoming face of Beltone Hearing Care Center in Medina, Ohio. The role manages clinic operations, builds relationships with patients, supports patients in understanding their hearing needs, and helps maintain a smooth flow of care in a growing practice. The coordinator provides a positive patient experience from initial contact through appointments and follow-up, while handling administrative, financial, insurance, inventory, and marketing tasks. The position is full-time at 36 hours per week, scheduled Monday through Thursday from 9 a.m. to 5 p.m. and for a half day on Friday. Weekends are not scheduled. Compensation is $18.00–$20.00 per hour, commensurate with experience and qualifications, with monthly bonus opportunities.

Requirements

At least 10 years of medical office management experience.
Front-desk medical experience.
High school diploma or equivalent (GED).
Strong computer skills and experience with word-processing and database software.
Interpersonal skills for effective working relationships with patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Ability to manage a busy office with interruptions, calls, and walk-ins while directing office flow efficiently.
Ability to resume focused tasks after interruptions.
Ability to lift boxes up to 20 pounds.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients to determine how the clinic can support them.
Answer questions about services and promotions; screen calls and identify potential hearing-care candidates.
Schedule and confirm appointments, make outbound retention calls, and coordinate the provider’s schedule to support efficient patient flow.
Check patients in and out; collect and record payments; track revenue and accounting activity, including end-of-day close, bank deposits, charge posting, invoice entry, payments, and insurance claim processing.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home office requests in a timely manner.
Verify patient information and billing or insurance data; collect and process documentation; maintain patient charts and file patient records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and benefit verification.
Perform administrative tasks including typing, filing, managing office supplies, and handling mail.
Verify and check in hearing aids and repairs, and track and maintain product inventory.
Coordinate grassroots marketing activities with the hearing care provider, which may include physician packets, educational seminars, and recall letters.
Track marketing calls and inquiries from initial contact through point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations, as appropriate.
Support marketing efforts, events, outreach, and patient-retention activities.