Patient Care Coordinator

InnovaCare•Jacksonville, FL

About The Position

The Patient Care Coordinator (PCC) is the first point of contact for patients and visitors arriving at InnovaCare Health facilities. The PCC also assesses, facilitates, plans, and advocates for patients’ individual and ongoing health needs. The role supports clinic operations through front-desk and waiting-room coordination, patient registration and intake, appointment scheduling, payment collection, and medical-records management. The PCC helps patients address potential healthcare-system, financial, or social barriers and coordinates with clinic staff as needed.

Requirements

High school diploma or GED equivalent.
Strong customer-service focus.
Effective written and oral communication skills.
Teamwork orientation.
Organized, with the ability to manage competing priorities.
Knowledge of medical terminology.
Knowledge of ICD-10 and CPT coding.
Expert computer literacy in an electronic health record.
Ability to react calmly and effectively in emergency situations.
Basic mathematical skills.
Knowledge of safe work practices in a clinic setting.
Ability to follow through with delegated tasks.

Nice To Haves

At least 2–3 years in a medical-related customer-service role.
Bilingual in English and Spanish (preferred but not required).

Responsibilities

Welcome patients and visitors upon arrival at the clinic.
Manage the waiting room and keep wait times within 15 minutes of arrival; notify patients and visitors of delays when this is not possible.
Manage front-desk workflow and communicate with Medical Assistants.
Manage providers’ daily schedules.
Obtain, record, and update patients’ personal and financial information to maintain accurate registration.
Help patients address healthcare-system, financial, or social barriers, including requesting interpreters and arranging transportation or prescription assistance; facilitate a PCP change when necessary.
Assist patients with intake, including scanning required documents.
Collect patient financial responsibilities, such as copayments, coinsurance, and deductibles, and issue receipts.
May manage a cashier box or similar location, balance daily deposits, and prepare bank deposits according to company policies.
Process walk-in patients and visitors, greet them, answer phone calls promptly and professionally, and schedule appointments according to guidelines.
Answer phones and schedule appointments; may assist the case manager with scheduling hospital follow-up.
Maintain and manage medical records, including filing or scanning records and preparing them for the schedule.
Ensure correspondence is scanned and/or filed promptly.
Process medical-record release requests and maintain appropriate logs.
Perform other related duties as assigned.