Patient Care Coordinator - Part Time

Beltone•Glenwood Springs, CO

7d•$20 - $21•Onsite

About The Position

The Patient Care Coordinator is the welcoming face of the clinic and oversees daily front-office operations while creating a supportive experience for patients seeking hearing healthcare. The role builds patient relationships, identifies and addresses patient needs, supports the smooth flow of care, and contributes to the clinic’s success and growth. Responsibilities include serving as the first point of contact for patients, answering questions about services, identifying prospective patients, scheduling and confirming appointments, coordinating the provider’s schedule, and conducting patient-retention calls. The coordinator checks patients in and out, records payments, tracks revenue and accounting activities, processes insurance claims, verifies benefits and authorizations, and maintains patient charts and related records. Other duties include office administration, inventory and hearing-aid repair tracking, marketing and outreach support, daily opening and closing, and providing training support to front-office staff at other locations as appropriate. This is a part-time position in Glenwood Springs, Colorado, scheduled Wednesday through Friday, 9 a.m. to 5 p.m., with no weekends or evenings. Compensation is $20–$21 per hour, commensurate with experience and qualifications, with monthly bonus opportunities.

Requirements

At least 10 years of medical office management experience.
Experience managing or overseeing a medical front office.
High school diploma or GED.
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills for working effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks under strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Front-desk medical experience.
Ability to manage a busy office with interruptions, calls, walk-ins, and patient flow while maintaining efficiency.
Ability to resume focused tasks after interruptions.
Ability to lift boxes weighing up to 20 pounds.

Nice To Haves

Experience in the hearing-care industry.

Responsibilities

Serve as the first point of contact for patients calling or visiting to schedule appointments or inquire about services.
Screen calls, identify prospective hearing-care patients, provide relevant information, and facilitate appointments.
Schedule and confirm appointments and make outbound patient-retention calls.
Coordinate the provider’s schedule and maintain an efficient flow of patient care in the office.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day close, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home-office requests in a timely manner.
Verify patient information and insurance and billing data; collect and process documentation; and maintain patient charts and records.
Work with insurance and workers’ compensation agencies to facilitate authorizations and benefit verification.
Perform administrative duties including typing, filing, office-supply inventory, and mail handling.
Verify and check in hearing aids and repairs, and track and maintain product inventory.
Support grassroots marketing with the hearing-care provider, including physician packets, educational seminars, and recall letters.
Track marketing calls and inquiries from initial contact through point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations as appropriate.