Patient Care Coordinator- Part Time

People's Injury Network Northwest•Bothell, WA

4d•Onsite

About The Position

Peoples Injury Network Northwest, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Bothell, Washington. This entry-level office role helps maintain pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role involves welcoming patients and visitors, handling referrals and scheduling, verifying insurance, collecting payments, and maintaining an organized front office. It also includes managing clinic schedules, documents, deposits, inventory, and non-clinical reporting, as well as completing required training and compliance activities. The position operates in an indoor clinic environment during normal business hours, Monday through Friday. The description identifies this opening as part-time, while also including general full-time schedule and pay information. Occasional evening or weekend events and additional hours may be required. The work is primarily sedentary and involves frequent computer and office-equipment use, regular communication, and occasional handling of items weighing up to 20 pounds.

Requirements

High school diploma or equivalent.
Communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, and meet deadlines.
Ability to work with little to no supervision.
Efficient time-management and presentation skills as a member of a team.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and help create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
Verify patient insurance coverage and collect payments due at the time of service.
Make welcome calls and monitor and influence the patient arrival rate through a positive customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage deposits and monitor clinic inventory.
Manage personal overtime.
Manage caseload, discharge candidates, progress notes, and insurance reporting.
Attend required training with Territory Field Trainers for Raintree and other business-process updates.
Complete quarterly compliance training.
Maintain an orderly and organized front office workspace and perform other duties as assigned.