Part Time Patient Care Coordinator

UnitedHealth Group•Southborough, MA

1d•$18 - $32

About The Position

Optum is seeking a part-time Patient Care Coordinator to support patient access and clinic operations. The role verifies insurance eligibility, schedules and checks out patients, supports referrals and prior authorizations, responds to patient questions, and maintains accurate information in Epic and other departmental records. The coordinator also processes communications and mail, helps resolve patient concerns, identifies issues requiring urgent escalation, and may educate new patient service staff. The schedule is 32 hours per week, Tuesday through Friday, 8 a.m. to 5 p.m.

Requirements

At least 1 year of customer service experience.
Ability to think critically, exercise sound judgment, and manage multiple priorities and deadlines.
Excellent communication, customer service, interpersonal, and organizational skills.

Nice To Haves

At least 1 year of experience working in a medical office.

Responsibilities

Verify and authorize patient insurance coverage and eligibility; update demographics, consents, and other patient information.
Maintain collection records and make daily cash deposits as assigned.
Schedule patients accurately according to department protocols and provider preferences.
Complete patient check-out, coordinate scheduling and other services, and manage and update the department appointment report.
Provide education, prepare estimates, and give pre-appointment instructions as needed.
Receive and address patient-care-related calls; provide routine information about procedures and policies and refer other matters appropriately.
Resolve questions about clinic schedules and billing; handle prescription refill requests and appointment rescheduling.
Document information accurately in the electronic medical record system.
Receive and process incoming and outgoing insurance referral requests, coordinating with staff, patients, and providers and completing follow-up documentation.
Obtain prior authorizations for orders such as sleep studies and cardiac or outside imaging.
Manage no-show, cancellation, recall, waitlist, and reschedule lists according to guidelines, following up as needed.
Process personal in-basket and department pool encounters in Epic in a timely and appropriate manner.
Help educate new PSS staff in conjunction with department leadership and training.
Process department and provider mail and faxes in a timely and appropriate manner.
Review charts to complete patient-requested forms, resolve complaints or inquiries, or coordinate care related to appointment scheduling.
Identify patient-related issues requiring urgent attention and escalate them to nursing, providers, or leadership as needed.
Comply with health and safety requirements, regulatory requirements, and departmental policies, procedures, and objectives.
Participate in learning opportunities, departmental meetings, and huddles as directed.
Maintain regular, reliable, and predictable attendance.
Perform other similar and related duties as required or directed.