Patient Care Coordinator - Part Time

Upstream Rehabilitation • Cary, NC

2d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support its clinic in Cary, North Carolina. This entry-level office role maintains pleasant, consistent clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role requires excellent customer service, organization, attention to detail, multitasking across computer programs, and the ability to work with little to no supervision. It is primarily sedentary and performed inside during normal business hours, Monday through Friday. The posting describes the position as part-time in the title, though the description also states that the position operates at a minimum of 40 hours per week and may involve additional hours or some evening and weekend events.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines.
• Ability to work with little to no supervision.
• Efficient time management and presentation skills as a team member.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect payments, including all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime, deposits, clinic inventory, and caseload-related items, including discharge candidates, progress notes, and insurance reporting.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace and perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you (listed for full-time positions).
• Medical, dental, vision, life, short-term disability, and long-term disability insurance (listed for full-time positions).
• Three weeks of paid time off plus paid holidays (listed for full-time positions).
• 401(k) with company match (listed for full-time positions).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED