Part-Time Associate Patient Care Coordinator

UnitedHealth Group•Waukesha, WI

4h•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator supports patient care delivery by handling patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. The role is based at 2130 Big Bend Rd, Waukesha, WI 53189. The position includes four weeks of paid training; training hours will be based on the schedule or discussed on the first day of employment. The role is part-time and requires 20 hours per week on a rotating schedule.

Requirements

High school diploma or GED.
At least 6 months of customer service experience in an office or healthcare setting.
Intermediate proficiency with Microsoft Office products.
Ability to work 20 hours per week on the stated rotating schedule, which includes some weekend shifts.
Must be at least 18 years of age.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated ability to work in fast-paced environments.

Nice To Haves

Experience with an electronic medical records system.
Experience in a medical office or hospital admitting/registration office.
Knowledge of medical terminology.

Responsibilities

Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
Enter and update patient demographic and financial information, ensuring patients are fully registered as early in the process as possible.
Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
Explain patients’ financial responsibilities, collect patient liabilities, record amounts in the appropriate fields, and balance the cash box daily.
Coordinate with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to complete patient encounters as needed.
Provide wayfinding instructions and hospital information upon request.
Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
Meet or exceed audit accuracy standards; address worklists and error reports promptly and seek assistance to resolve issues as needed.
Perform other duties upon request.

Benefits

Paid time off accrued beginning with the first pay period, plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
A $2,000 sign-on bonus for eligible external applicants.