Part-Time Associate Patient Care Coordinator

UnitedHealth Group•US, Wisconsin, WI

4d•$16 - $29•Onsite

About The Position

The Associate Patient Care Coordinator supports patient care delivery through patient reception, scheduling, insurance verification, and payment processing for campuses with hospital and medical group departments. The position is based at 13900 W National Ave, New Berlin, Wisconsin. Four weeks of paid training are provided, with training hours based on the employee’s schedule or discussed on the first day of employment. The role involves welcoming and assisting patients and visitors, maintaining accurate registration and financial information, collecting patient payments, and coordinating with internal departments to help complete each patient encounter. The coordinator also provides directions and hospital information, supports admission and bed assignment processes where applicable, and meets audit accuracy standards. This is a part-time position with a biweekly schedule that includes some weekend hours and one holiday per year.

Requirements

High school diploma or GED.
At least 1 year of customer service experience in an office setting or professional work environment.
Beginner-level proficiency with Microsoft Office products.
Ability to work one holiday per year.
Ability to work the specified biweekly schedule: Week 1—Wednesday 12 p.m.–6 p.m., Thursday 2 p.m.–6 p.m., Friday 12 p.m.–6 p.m., Saturday 8 a.m.–12 p.m.; Week 2—Sunday 8 a.m.–12 p.m., Wednesday 12 p.m.–6 p.m., Thursday 2 p.m.–6 p.m., Friday 12 p.m.–6 p.m.
Must be at least 18 years old.
Excellent customer service skills.
Excellent written and verbal communication skills.
Demonstrated ability to work in fast-paced environments.
Must pass a drug test before beginning employment.

Nice To Haves

Experience in a medical office or hospital admitting/registration office.
Experience with an electronic medical records system.
Knowledge of medical terminology.

Responsibilities

Greet visitors and patients in person and communicate by telephone or video conferencing while providing excellent customer service.
Enter and update patient demographic and financial information, ensuring patients are registered as early in the process as possible.
Obtain appropriate applications and forms, confirm signatures are on file, and photocopy or scan documents as needed.
Explain patients’ financial responsibilities, collect patient liabilities, document amounts in appropriate fields, and balance the cash box daily.
Work with Financial Counseling, Scheduling, Financial Clearance, and clinical departments to ensure patient encounters are completed as needed.
Provide wayfinding instructions and hospital information upon request.
Coordinate patient admission needs, bed assignments, and tracking boards where applicable.
Meet or exceed audit accuracy standards, work worklists and error reports promptly, and seek assistance to resolve issues as needed.
Perform other duties upon request.