Patient Care Coordinator, Part-time
About The Position
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a remote role candidates can live anywhere in the United States Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders. Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company. As a Patient Care Rep you will: Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status. Process prescription changes Triaging calls to various departments. Verifying patient demographics and insurance information to ensure accurate shipment. This is a part-time benefited position and it NOT through an agency. Typical days for this role are Monday - Friday Hours available are: 4:00-8:00pm CST Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status. Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Requirements
- Minimum one year experience working in a customer service environment.
- Experience with data entry.
- Experience working in Microsoft Office, specifically Excel, Outlook and Word.
Nice To Haves
- Home infusion or durable medical equipment (DME) experience.
- Call center experience.
- Experience working in a healthcare environment.
Responsibilities
- Processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.
- Processing new patient orders and updating electronic medical records.
- Working with the patient admissions department to help bring a patient on services with the company.
- Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
- Process prescription changes
- Triaging calls to various departments.
- Verifying patient demographics and insurance information to ensure accurate shipment.
- Initiating the referral process and answering questions from patients and caregivers on their admissions status.
Benefits
- dental
- vision
- wellness resources
- employee discounts
- access to certain voluntary benefits
- other programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
