Patient Care Coordinator - Part Time

Results Physiotherapy • Cary, NC

3h • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Cary, North Carolina. This entry-level office role helps maintain pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, insurance verification, payment collection, documentation, and use of multiple computer programs.

The position operates within normal business hours Monday through Friday and requires at least 40 hours per week. Attendance at some evening or weekend events and additional hours may be required. The job is primarily sedentary and takes place indoors.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage and collect patient payments.
• Maintain an orderly and organized front office workspace and create an inviting clinic atmosphere.
• Convert referrals into evaluations and schedule patient visits.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the schedule, document routing, non-clinical documentation, deposits, and personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day for a cause meaningful to the employee.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED