Patient Care Coordinator - Part Time

Upstream Rehabilitation • Cary, NC

3h • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator in Cary, North Carolina. This entry-level office role maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The role requires excellent customer service, multitasking across computer programs, and the ability to learn new processes. Although the posting is titled part-time, the position summary states that it operates during normal Monday-through-Friday business hours, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills as a team member.
• Ability to perform the position’s essential functions, including sedentary work, frequent computer and office-equipment use, repetitive typing, and communication with associates.
• Ability to occasionally walk, stand, and handle loads of 0–20 pounds; rare crawling, crouching, kneeling, stooping, stair or ladder climbing, above-shoulder reaching, and lifting under 10 pounds from waist to shoulder.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone and schedule patient visits.
• Verify patient insurance coverage and collect payments due at the time of service.
• Convert referrals into evaluations and make welcome calls.
• Monitor and influence patient arrival rates by providing a positive customer experience.
• Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
• Manage deposits, caseloads, discharge candidates, progress notes, and insurance reporting.
• Maintain an orderly and organized front office workspace and monitor clinic inventory.
• Manage personal overtime.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day for a cause meaningful to the employee (listed as a full-time position benefit).
• Medical, dental, vision, life, short-term disability, and long-term disability insurance (listed as full-time position benefits).
• Three weeks of paid time off and paid holidays (listed as full-time position benefits).
• 401(k) with company match (listed as a full-time position benefit).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED