Patient Care Coordinator

Beltone•Ellensburg, WA

8d•$18 - $20•Onsite

About The Position

Inland Hearing Aids is hiring a Patient Care Coordinator in Ellensburg, Washington. The PCC is the welcoming face of the clinic and helps create a positive experience for patients by managing clinic operations, building patient relationships, understanding patients’ hearing needs, and ensuring an efficient flow of care. The role works with the hearing care provider and clinic and home office teams, and supports patient care, administration, financial processes, inventory, and marketing activities. This is a part-time position scheduled Monday, Tuesday, and Wednesday, for 24 hours per week, from 8:30 a.m. to 5:00 p.m. There are no weekends. Compensation is $18.00–$20.00+ per hour, commensurate with experience and qualifications, with monthly bonus opportunities. The position requires commuting to the Ellensburg location.

Requirements

At least 10 years of medical office management experience.
Front-desk medical experience.
High school diploma or equivalent (GED).
Strong computer skills, including experience with word-processing and database software.
Excellent interpersonal skills and the ability to work effectively with diverse patients, colleagues, and vendors, including listening, sales, and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer-service orientation.
Excellent organizational skills and ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenue and balance accounts daily and monthly.
Attention to detail.
Ability to commute to the job location.

Nice To Haves

Front-desk experience in the hearing industry.

Responsibilities

Greet and screen patients who call or visit, identify how the clinic can support them, and provide information about services and promotions.
Identify potential hearing-care leads and facilitate appointments by screening calls and explaining services.
Schedule and confirm appointments, make outbound patient-retention calls, coordinate the provider’s schedule, and help maintain smooth patient flow.
Check patients in and out; collect and record payments; track revenue and accounting activities, including end-of-day close, bank deposits, posting charges, entering invoices and payments, and processing insurance claims.
Maintain daily, weekly, and monthly reports and tracking documents, and respond to home office requests promptly.
Verify patient information and billing and insurance data; collect and process documentation; maintain patient charts and file patient records.
Work with insurance and workers’ compensation agencies to obtain authorizations and verify benefits.
Perform administrative duties such as typing, filing, maintaining office-supply inventory, and handling mail.
Verify the status of hearing aids and repairs, check items in, and track and maintain product inventory.
Support grassroots marketing with the hearing care provider, including compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through point of sale.
Open and close the office daily and maintain the reception area.
Provide training support to front-office staff at other locations when appropriate.
Support marketing, events, outreach, and patient-retention activities.