Patient Care Coordinator - Eyecare Specialties

EssilorLuxottica Group • Clinton, MO

7d

About The Position

The Patient Care Coordinator supports the daily administration of doctors, visitors, and patients at the local practice. The role links the doctor with other practice functions to deliver an excellent patient experience and help establish the practice as the community’s premier destination for vision needs. The practice provides optometric care, ocular disease management, comprehensive eye exams, refractive services, Vision Therapy, and other vision services.

Requirements

• High school graduate or equivalent.
• At least one year of strong customer service experience, internal or external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organization skills.

Nice To Haves

• Experience in healthcare.
• Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly and answer telephone calls in a friendly, courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment room utilization.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
• Make appointment confirmation and order pickup reminder calls.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Monitor business office inventory and equipment, anticipate supply needs, coordinate orders with the Practice Manager, and verify deliveries.
• Protect patient medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility based on patients’ current plan coverage.
• Ensure office systems are maintained and maintain a safe working environment for team members and patients.
• Follow practice policies and procedures and report needed changes.
• Contribute to team efforts by completing related tasks as needed.
• Work weekends and evenings as required by business needs, which vary by location.
• Meet attendance and daily timekeeping requirements and comply with company policies and dress code.
• Perform other administrative responsibilities assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.
• The practice offers professional development and incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED