Patient Care Coordinator - Solinsky EyeCare

Refocus Eye Health•East Hartford, CT

3d•Onsite

About The Position

Solinsky EyeCare is seeking a bilingual Healthcare Call Center Associate for its busy, multi-location ophthalmology practice in East Hartford, Connecticut. The call center associate serves as a liaison between the practice and current and prospective patients, taking ownership of patient issues, complaints, and inquiries while keeping patient satisfaction central. The role also provides general office support through clerical and related tasks.

Requirements

High school diploma or equivalent.
Bilingual Spanish reading, writing, and speaking skills.
Ability to handle call volume with a friendly, customer-service-oriented attitude.
Willingness to learn new skills within six months.
Availability to work Monday through Friday and occasional Saturdays.
Excellent data-entry and typing skills.
Excellent active listening, problem-solving, verbal communication, and written communication skills.
Strong interpersonal and organizational skills.
Adaptability to differing personality types.
Ability to multitask, manage time effectively, and prioritize tasks.
Dedication to teamwork and maintaining confidentiality.
Ability to sit for prolonged periods and work on a computer.
Ability to lift 15 pounds at a time.

Nice To Haves

Ophthalmology experience.

Responsibilities

Manage large volumes of inbound calls in a timely manner.
Route calls to appropriate resources.
Identify patient needs and clarify information provided.
Research issues and provide solutions or alternatives.
Enter patient information into the EMR and obtain and verify patient demographics.
Update existing patient information.
Scan documentation into patients’ electronic charts.
Schedule appointments.
Verify insurance benefits and co-payments.
Provide general office and clerical support.