Patient Care Coordinator - Solinsky Eye Care

Refocus Eye Health • East Hartford, CT

3d • Onsite

About The Position

Solinsky Eye Care is seeking a Bilingual Healthcare Call Center Associate for a busy, multi-location ophthalmology practice in East Hartford, Connecticut. The call center associate serves as a liaison between the practice and current or prospective patients, taking ownership of patient issues, complaints, and inquiries while prioritizing patient satisfaction. The role also provides general office support through clerical activities and related tasks.

The position handles inbound calls, directs calls to appropriate resources, identifies and clarifies patient needs, researches issues, and provides solutions or alternatives. It also involves entering and updating patient information in the electronic medical record (EMR), verifying demographics and insurance benefits, scanning documents into patient charts, and scheduling appointments. The role requires Spanish reading, writing, and speaking skills. The schedule is Monday through Friday, with occasional Saturdays.

Requirements

• High school diploma or equivalent.
• Bilingual Spanish reading, writing, and speaking skills.
• Ability to handle call volume with a friendly customer-service attitude.
• Willingness to learn new skills within six months.
• Availability to work Monday through Friday and occasional Saturdays.
• Excellent data-entry and typing skills.
• Excellent customer-service skills.
• Strong active-listening, problem-solving, verbal-communication, and written-communication skills.
• Strong interpersonal and organizational skills.
• Ability to adapt to differing personality types.
• Ability to multitask, manage time effectively, and prioritize tasks.
• Dedication to teamwork and maintaining confidentiality.

Nice To Haves

• Ophthalmology experience is preferred but not required.

Responsibilities

• Manage large volumes of inbound calls in a timely manner.
• Route calls to appropriate resources.
• Identify patient needs and clarify information provided.
• Research issues and provide solutions and/or alternatives.
• Enter patient information into the EMR and obtain and verify patient demographics.
• Update existing patient information.
• Scan documentation into patients’ electronic charts.
• Schedule appointments.
• Verify insurance benefits and co-payments.
• Provide general office support through clerical activities and related tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED