Patient Care Coordinator Coventry Eye Care

EssilorLuxottica Group • Coventry, RI

3d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an excellent patient experience and help establish the practice as a premier destination for vision care in the community.

The position handles front-office and administrative operations, including greeting patients, answering calls, scheduling appointments, coordinating patient flow, making reminder calls, processing financial information and claims, determining insurance eligibility, maintaining office supplies and systems, and protecting confidential information. The coordinator also helps maintain a safe working environment and follows practice policies and procedures.

This is a seasonal/temporary position. Work on weekends and evenings may be required to support business needs, depending on location.

Requirements

• High school graduate or equivalent.
• At least 2 years of office experience in a healthcare setting.
• Strong customer service skills, both internal and external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients without delay.
• Answer telephone calls promptly in a friendly and courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
• Notify doctors or providers when patients arrive, review service delivery against the schedule, and alert providers to delays.
• Make appointment reminder and order-pickup notification calls.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Maintain business-office inventory and equipment, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify deliveries.
• Protect confidential medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility according to patients’ current coverage.
• Ensure office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures and report changes that may be needed.
• Complete related tasks as needed to contribute to the team.
• Work weekends and evenings as needed to support business needs; requirements vary by location.
• Meet attendance and daily timekeeping requirements.
• Follow company policies and procedures and maintain the proper dress code.
• Perform other administrative duties assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• May be offered a competitive bonus and/or commission plan.
• Professional development support.

What This Job Offers

• Education Level: High school or GED