Muscle Shoals Eye Center, Patient Care Coordinator

EssilorLuxottica Group•Muscle Shoals, AL

About The Position

The Patient Care Coordinator supports the daily administration of doctors, visitors, and patients within the local practice. The role links the doctor and other practice functions to deliver an excellent patient experience and help establish the practice as the premier destination for vision care in the community. The practice provides a range of eye care services, including comprehensive exams, ocular disease management, refractive services, and vision therapy.

Requirements

High school graduate or equivalent.
At least 2 years of office experience in a healthcare setting.
Strong customer service skills with internal and external customers.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.

Nice To Haves

Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly.
Answer telephone calls promptly in a friendly and courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers about delays.
Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
Maintain business office inventory and equipment, anticipate supply needs, coordinate office supply orders with the Practice Manager, and verify receipt of supplies.
Protect the confidentiality of patients’ medical, personal, and financial information in accordance with HIPAA.
Determine patients’ medical and vision insurance eligibility based on current plan coverage.
Ensure office systems are maintained.
Maintain a safe working environment for team members and patients.
Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
Work weekends and evenings as business needs require; schedules vary by location.
Meet attendance and daily timekeeping requirements and adhere to company policies and dress code.
Perform other administrative responsibilities as assigned by the Practice Manager or as business needs require.