Patient Care Coordinator, Basden Eye Care

EssilorLuxottica Group • Auburn, AL

5d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an excellent patient experience and help establish the practice as a premier destination for vision care in the community.

The position involves front-office patient service, appointment coordination, administrative and financial processing, insurance eligibility checks, inventory support, and maintaining office systems and a safe, confidential environment. The coordinator also supports business needs through evening and weekend work, which varies by location.

Requirements

• High school graduate or equivalent.
• At least 2 years of office experience in a healthcare setting.
• Strong customer service skills, both internally and externally.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients promptly.
• Answer telephone calls promptly and courteously.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment room utilization.
• Keep appointments on schedule by notifying the doctor or provider of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
• Make appointment reminder and order-pickup notification calls.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Maintain business-office inventory and equipment; check stock, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify receipt of supplies.
• Protect confidential medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility based on patients’ current plan coverage.
• Ensure office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures and report needed changes.
• Contribute to team efforts and complete related tasks as needed.
• Work evenings and weekends in support of business needs, varying by location.
• Meet attendance and daily timekeeping requirements.
• Follow company policies and procedures and maintain the proper dress code.
• Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• Competitive bonus and/or commission plan may be offered.
• Professional development support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED