Patient Care Coordinator

Smile Brands•Eagan, MN

About The Position

As a Patient Care Coordinator, you are one of the first people patients meet and an important part of their experience. You help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You bring the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making each visit personal, positive, and easy. This is more than a front-office position. You help patients feel comfortable, understand their care, and take the next step toward a healthier smile. You build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. The schedule is Mondays 6:45 a.m.–5 p.m., Tuesdays 6:45 a.m.–6 p.m., Wednesdays 6:45 a.m.–5 p.m., and Thursdays 6:45 a.m.–4 p.m. Compensation is listed as 22–26; the posting does not specify a pay period or currency. Smile Brands supports more than 650 affiliated dental practices across 28 states. The company describes its mission as delivering Smiles For Everyone and states that it is an equal opportunity employer committed to an inclusive workplace.

Requirements

Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and create positive relationships with patients.
Strong organization and attention to detail.
Comfort working in a fast-paced, team-oriented environment.
A positive, professional, patient-first approach.

Nice To Haves

One or more years of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
Knowledge of dental terminology.
Previous experience in a dental or medical office setting.

Responsibilities

Create a warm, welcoming environment and make patients feel valued when they arrive.
Support patients throughout their visits, including check-in and check-out, appointment scheduling, insurance verification, and answering questions about their care.
Help patients understand treatment recommendations, payment options, and available financial arrangements.
Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive care.
Show genuine appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.