Patient Care Coordinator

AEG Vision • Peterborough, NH

10d

About The Position

At AEG, the Patient Care Coordinator supports front desk operations, patient flow, schedule optimization, and coordination across the care team. The role helps provide an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule. Responsibilities include serving as the primary contact for patients and other visitors; handling calls and digital communications; scheduling and confirming appointments; verifying insurance and demographic information; preparing charts; processing charges and payments; reviewing account and billing reports; monitoring patient flow; coordinating with clinical and optical teams; and supporting patient retention and a patient-ready front office. The position may also perform other duties assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

AEG describes itself as a collaborative organization that invests in leadership development and internal growth, values authenticity and continuous learning, and supports its teams. It is recognized as a Top Employer of 2026 by Flex Surveys.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems, including EMR.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills focused on patient-centered service.
• Strong interpersonal skills and ability to collaborate across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors professionally and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely, professional manner.
• Schedule patient appointments and optimize provider schedules by managing cancellations, reschedules, and same-day openings.
• Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments, and accurately maintain information in the EMR.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation before visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor patient flow and provider schedules, identify bottlenecks, delays, or overlaps, and communicate or adjust as needed.
• Communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, patient-ready front office.
• Perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• HSA/FSA
• PTO
• Paid holidays
• Leadership development and internal growth

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED