Patient Navigation and Care Coordinator

PPGNHAIK

5d•$23 - $35

About The Position

The Patient Navigation & Care Coordinator (PNCC) helps patients across Hawaiʻi access timely, compassionate, and coordinated healthcare. Working with the Clinical Nurse Coordinator, case management, and health center teams, the PNCC coordinates travel logistics, facilitates care transitions, and develops community partnerships. The position supports all PPGNHAIK service lines, with particular attention to time-sensitive abortion care coordination, and helps patients transition to ongoing prenatal care through the Bridges to Prenatal Care program. The role provides non-clinical patient navigation, scheduling support, referrals, and connections to community resources. It coordinates inter-island and same-island travel, including flights, transportation, and lodging when needed, and helps patients address practical barriers to care. The PNCC also maintains referral relationships and resource information, documents activities in electronic medical records and program tracking systems, and supports program reporting, administrative processes, quality improvement, research, and evaluation. The position is based on Oahu and requires regular travel to other islands. The schedule is determined around health center needs. This is a full-time, 37.5-hour-per-week, non-exempt position. The listed Hawaii pay range is $23.28–$34.92 per hour; starting pay depends on factors including relevant experience, education, internal equity, geographic location, and the budgeted hiring range.

Requirements

At least two years of experience in patient navigation, case management, community health, social services, or a related field.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities and coordinate complex logistics with attention to detail.
Experience working with electronic medical record (EMR) systems.
Ability to build trusting relationships with patients, community partners, and multidisciplinary teams.
Comfort with occasional inter-island travel and flexible scheduling based on patient needs.
All employees must present proof of receiving a current flu shot before their first day of employment.
Adhere to the organization's code of conduct, policies, procedures, and protocols; demonstrate professionalism and support its customer service standards.
Value continuous learning and seek ongoing training and development.

Nice To Haves

Bachelor's degree in Social Work, Public Health, Human Services, or a related field; equivalent combinations of education and experience will be considered.
Experience in reproductive health, sexual health, maternal health, or community healthcare settings.
Experience coordinating referrals, care transitions, or patient support services.
EPIC or other healthcare information system experience.
Certified Patient Navigator, Community Health Worker, or similar certification.
Familiarity with Hawaiʻi's healthcare landscape and community resources.
Social work licensure (LCSW) or equivalent professional credential.
Bilingual or multilingual language skills.

Responsibilities

Guide patients through care by providing non-clinical navigation, scheduling support, and pre-appointment guidance.
Coordinate warm handoffs to community obstetric providers for patients in the Bridges to Prenatal Care program.
Ensure referrals, medical records, and care-transition information are communicated accurately and efficiently.
Follow up with patients and partner organizations to help ensure successful connections to ongoing care.
Identify and escalate barriers that may affect access to services or continuity of care.
Coordinate inter-island and same-island travel arrangements, including flights, transportation, and lodging when needed.
Serve as the primary logistics coordinator for patients traveling for abortion care and other services.
Connect patients with practical support resources, travel assistance programs, and other funding opportunities.
Troubleshoot transportation disruptions, weather delays, childcare challenges, and scheduling conflicts.
Coordinate patient travel needs with clinical teams and care schedules.
Build and maintain relationships with healthcare providers, community organizations, and social service agencies across Hawaiʻi.
Maintain an accurate, up-to-date referral network and resource directory.
Represent PPGNHAIK at community meetings, health fairs, and partner events as requested.
Identify opportunities to strengthen referral pathways and expand patient access to care.
Collaborate with internal teams on outreach, educational materials, and community engagement initiatives.
Maintain accurate documentation in electronic medical records and program tracking systems.
Monitor and report navigation, referral, and travel coordination outcomes.
Assist with insurance authorizations and other administrative processes as needed.
Participate in quality improvement initiatives, research projects, and program evaluation activities.
Contribute to a collaborative, patient-centered team environment.