Care Navigation Specialist

Woodlands Senior Living LLC•Augusta, ME

3d•$20 - $28

About The Position

The Care Navigation Specialist is the first point of contact for families seeking guidance and support with healthcare and senior living options. Through phone, email, and community outreach, this role helps seniors and their families understand available services, identify appropriate care options, and navigate critical life transitions with empathy, education, and reassurance. The specialist supports families through the pre-admission process and helps them make informed care decisions while delivering an outstanding customer experience. Woodlands Senior Living is a Maine-based, family-owned senior living organization providing assisted living and memory care. The organization describes itself as Maine's first senior living organization to earn The Joint Commission Accreditation and emphasizes quality, safety, collaboration, and team members' professional development.

Requirements

Genuine passion for helping seniors, families, and individuals navigate healthcare and support services.
Interest in building a long-term career in healthcare, community health, social services, senior living, or care coordination.
Strong communication and relationship-building skills.
Exceptional customer service skills, including empathy, professionalism, and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Comfort using technology and performing accurate data entry while speaking with customers.
Valid Maine driver's license with a satisfactory driving record.
Successful completion of a criminal background check.

Nice To Haves

Understanding of healthcare terminology, aging services, senior care, or human services concepts.
Previous experience in senior living, healthcare, customer service, community outreach, human services, or related fields.

Responsibilities

Serve as a compassionate resource for prospective residents and family members seeking senior living and healthcare guidance.
Respond to inquiries through phone, email, and other communication channels with professionalism, empathy, and urgency.
Guide families through the pre-admission process by explaining care options and next steps.
Coordinate and schedule community tours with Administrators and Executive Directors.
Assist families with applications, required documentation, and MaineCare-related processes.
Manage and track leads using customer relationship management and lead management systems.
Build and maintain relationships with referral partners, healthcare providers, and community organizations.
Receive and coordinate referrals from external healthcare and community sources.
Represent Woodlands Senior Living at healthcare events, trade shows, community outreach activities, and senior-focused programs.
Develop expertise in long-term care services, resources, and support programs available throughout Maine.
Deliver an outstanding customer experience and help families make informed care decisions.