Housing Navigation Specialist I

Los Angeles LGBT Center•Los Angeles, CA

8h•$27 - $33

About The Position

The Housing Navigator works under the supervision of the Program Supervisor and meets program contract requirements while providing client-centered supportive services. The role focuses on resolving homelessness for eligible participants by helping them access emergency, transitional, and permanent housing. The Youth Center serves young people up to age 24 who are at risk of or experiencing homelessness, in an LGBTQ+ safe and affirming environment.

Requirements

At least 3 years of direct-service experience as a case manager with homeless clients, clients with chronic illnesses, or in housing case management/navigation.
Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Knowledge of community resources and referrals for mental health, case management, and other appropriate services.
Reliable transportation and ability to be insured.
AHA CPR certification.
Excellent verbal and written communication skills, with strong organizational, detail, and interpersonal skills.
Excellent computer skills and knowledge of Microsoft Office, word processing, Electronic Health Records, and other software systems.
Ability to self-motivate and initiate and complete complex tasks.
Ability to manage multiple tasks, maintain attention to detail, and protect the confidentiality of medical information.
Ability to work independently with minimal supervision.
Demonstrated ability to work effectively with people from diverse backgrounds in a multicultural environment.

Nice To Haves

Training in Motivational Interviewing.
Trauma-informed training.
Fluency in English and Spanish.

Responsibilities

Serve as the primary contact for clients throughout their participation in the program.
Complete comprehensive intake and assessments to identify participants’ needs, eligibility, interests, and goals.
Assess and implement interventions to reduce barriers to housing.
Help participants rapidly obtain and stabilize in permanent housing when available.
Connect clients to supportive services, including mental health, health, substance abuse, employment, and education services, through the Center and external providers.
Link clients to resources such as DPSS, Social Security, Medi-Cal, and CalFresh, and act as their liaison with those resources.
Identify suitable housing opportunities through field-based searches, including short-term crisis and affordable housing.
Collect required eligibility documents and assist with housing applications.
Develop individual case plans with clients and their current and previous supports, addressing education and employment, housing and financial stability, healthy outcomes, and permanent connections.
Conduct required home and field visits to monitor housing stability.
Work as part of an interdisciplinary team to support clients.
Present clients at weekly case conferences and coordinate services with internal and external providers.
Maintain statistical client data, enter information into HMIS Clarity, complete standardized screenings, and record points of contact.
Maintain complete and accurate client service records in the Electronic Record.
Communicate with participants and landlords professionally.
Use standard office equipment, including computers and printers.
Assist with data audits, prepare reports, and submit them on time.
Participate in staff, agency, planning, and other meetings as needed.
Comply with OSHA, HIPAA, and other applicable regulations.
Perform other duties as assigned.