Housing Management Specialist I

CIty of Everett Housing Authority•Everett, WA

6d•Onsite

About The Position

Everett Housing Authority is hiring an entry-level, full-time, non-exempt union Housing Management Specialist I. Under general supervision, this role supports the day-to-day operations of affordable housing and Authority-owned communities. The position manages recertifications and interim reviews, ensures compliance with applicable housing program requirements, and prepares resident files for internal and external audits. Work typically covers a limited number of units and one or two closely related programs, such as LIHTC, PBRA, and HOME. A manager provides general supervision and assistance with matters outside established guidelines. The position combines resident and applicant services with program compliance, occupancy, lease administration, financial processing, and property-related duties. It includes regular contact with residents, applicants, the public, and agency staff, including sensitive and confidential interactions. The role works on site according to an agreed schedule and may require additional hours to complete work. The starting salary range is $51,455–$64,319 annually ($26.39–$32.99 per hour), plus benefits. The position will remain open until filled, with priority given to applications received by 5:00 p.m. Friday, November 13, 2026.

Requirements

High school diploma or GED and two to three years of customer service or general office work experience, plus two years of computer work experience, or an equivalent combination of education and experience.
Knowledge of modern office practices and procedures.
Effective verbal and written communication with a wide variety of audiences; ability to speak and understand English and follow oral and written directions.
Business and professional ethics.
Basic mathematical skills and attention to detail to ensure accurate HUD-regulated forms, contracts, and program work.
Ability to work professionally and effectively with program participants, coworkers, social service agencies, and the public while maintaining compliance and accuracy.
Proficiency using a computer and a ten-key calculator.
Ability to work independently within organizational parameters.
Strong organizational skills, including prioritization, accuracy, multitasking, and handling interruptions; ability to complete assignments timely and effectively.
Ability to adapt to changing business needs and responsibilities with a positive attitude and willingness to learn.
Ability to drive a vehicle.
Ability to work effectively and positively with people from diverse cultural and socioeconomic backgrounds.
Ability to handle frequent public and employee contact while applying housing authority policies and procedures, including confidential and sensitive resident interactions.
Ability to work regular, reliable hours on site; maintain punctual and consistent attendance; work an agreed-upon schedule and additional hours as necessary; cooperate respectfully with others; and follow EHA safety and personnel policies.
Physical ability to sit for extended periods; use manual dexterity and fine finger manipulation; listen, talk, see, and hear; perform repetitive arm and hand movements; and lift, carry, push, or pull 5 pounds constantly, 10 pounds frequently, and 20 pounds occasionally.
Physical ability to walk, stand, turn and twist at the waist, climb stairs, bend, stoop, reach, and grasp frequently; and kneel, squat, reach above the shoulders, and operate foot controls occasionally.

Nice To Haves

Compassion and a passion for serving less enfranchised people in the community.
Bilingual fluency in Russian, Ukrainian, Vietnamese, Arabic, Korean, or Spanish.
Knowledge of or experience in property management.
Experience working with a housing authority.
Experience using Yardi Voyager and Rent Café software.

Responsibilities

Process annual and interim tenant eligibility reviews, prepare review packets, track completion with residents, obtain and review income and asset verifications, calculate rent, and enter rent assessments into the computer system.
Support residents with the Rent Café review process and respond to Rent Café questions, issues, and login problems, including resetting passwords when requested.
Enter, retrieve, and update applicant, resident, owner, and property information in computerized systems; maintain files and records; and compile data from databases, logs, and other sources.
Prepare files for internal and external audits, conduct peer audits of annual and interim recertifications, and provide feedback on files.
Retrieve income reports from HUD’s Enterprise Income Verification (EIV) system.
Receive and review applications through the computer system applicant portal, answer applicant questions, manage waiting lists, and assist applicants with the application process.
Serve as a point of contact for residents, applicants, and the public; answer phones, greet visitors, explain processes and procedures, respond to questions, and assist or refer residents based on their concerns.
Assist with marketing and outreach.
Assess and document complaints; initiate appropriate action or refer matters to the appropriate person or department; research inquiries, complaints, verification requests, and requests for general program information.
Research and investigate possible fraud.
Respond to reasonable accommodation inquiries and requests in accordance with EHA policies and procedures, taking appropriate action or making referrals.
Assign and track tenant parking spaces, issue permits, monitor parking areas for policy violations, and document resident vehicle information.
Process invoices for assigned properties, including invoice coding or data entry; prepare HAP reports and rent-roll balancing reports in a timely manner and submit them for interdepartmental review.
Perform tenant accounting, adjust tenant accounts and charges under a manager’s direction, collect rent checks, and deposit them into an authorized bank account within 24 hours.
Manage additions and cancellations for the Automatic Rent Payment System (ACH), post ACH payments within 24 hours of electronic transfer, and monitor delinquency reports and account credits or balances.
Conduct housekeeping, yard, safety, and biennial housing-unit inspections; follow up on lease violations and health, safety, building, grounds, or yard issues.
Depending on location, schedule and track annual building-system maintenance; attend required training and safety meetings; use and maintain assigned personal protective equipment; report injuries, illnesses, hazards, and unsafe practices; and complete incident or accident reports as required.
Work with the Maintenance Specialist to update the Maintenance Binder with annual building-system inspection results, including fire alarm testing, backflow monitoring, pull-cord testing, and elevator inspections.
Monitor emergency pendant systems for low-battery alerts and notify Maintenance; collect and update entry-control system data; and submit work orders for the Maintenance Specialist to program call boxes.
Coordinate regularly with Finance, Service Coordinators, Maintenance, and Front Desk staff.
Coordinate bed bug treatment plans under the EHA Bed Bug Protocol, including the Bed Bug Briefing and verification that relevant staff have completed checklist items.
Attend assigned meetings and take minutes or notes as needed; purchase office supplies under Agency policy and coordinate other supply purchases; and prepare resident information requests, such as DSHS benefits or landlord statements.
Keep the emergency pendant monitoring company updated when tenant names or phone numbers change; assist other staff as assigned; and perform related work as required.