HOUSING MANAGEMENT SPECIALIST I

Everett Housing Authority•Everett, WA

6d•Onsite

About The Position

The Housing Management Specialist I performs day-to-day operational duties for affordable housing and authority-owned communities under general supervision. This entry-level role manages annual and interim recertifications, supports occupancy and lease administration, processes property financial activities, and coordinates maintenance-related tasks. The position applies one or two closely related program rules, such as LIHTC, PBRA, and HOME, and helps ensure compliance with HUD and LIHTC regulations, Fair Housing requirements, and state laws. The employee maintains resident and property records and prepares files for internal and external audits. A manager is available to provide guidance on matters outside established procedures. The role regularly serves residents, applicants, visitors, and the public by explaining processes, answering questions, handling applications and waiting-list activity, and responding to concerns or referring them appropriately. Other work includes processing invoices and tenant payments, conducting housing inspections, coordinating with agency departments, supporting bed bug treatment plans, and attending required training and safety meetings. The position works regular, reliable hours on site and may require additional hours as necessary to complete work. This is a full-time, non-exempt, union position with a stated starting salary range of $51,455–$64,319 annually ($26.39–$32.99 per hour).

Requirements

High school diploma or GED and two to three years of customer service or general office work experience, plus two years of computer work experience, or an equivalent combination of education and experience.
Knowledge of modern office practices and procedures.
Effective verbal and written communication with a wide variety of audiences.
Knowledge of business and professional ethics.
Basic mathematical skills and attention to detail to ensure accuracy of HUD-regulated contracts, forms, and programs.
Ability to work professionally and effectively with program participants, coworkers, social service agencies, and the public while maintaining compliance and accuracy.
Ability to speak and understand English and follow oral and written directions.
Proficiency using a computer and ten-key calculator.
Ability to work independently within organizational parameters.
Strong organization skills, including prioritizing, maintaining accuracy, multitasking, handling interruptions, and completing assignments effectively and on time.
Ability to adapt to changing business needs, conditions, and responsibilities with a positive attitude and willingness to learn new approaches.
Ability to drive a vehicle.
Ability to work effectively and positively with people from diverse cultural and socioeconomic backgrounds.
Ability to handle frequent public and employee contact and learn housing authority policies and procedures.
Ability to handle confidential and sensitive resident contact and collect relevant documents while assisting with resident needs.
Ability to work regular and reliable hours on site, maintain punctual and consistent attendance, follow an agreed-upon schedule, and work additional hours as necessary.
Ability to follow EHA safety and personnel policies and procedures and work cooperatively and respectfully with coworkers, clients, and other contacts.

Nice To Haves

Compassion and a passion for serving less enfranchised people in the community.
Bilingual fluency in Russian, Ukrainian, Vietnamese, Arabic, Korean, or Spanish.
Knowledge of or experience in property management.
Experience working with a housing authority.
Experience using Yardi Voyager and Rent Café software.

Responsibilities

Process annual and interim tenant eligibility reviews, prepare review packets, track completion with residents, verify income and assets, calculate rent, determine rent assessments, and enter information into the computer system.
Assist residents with Rent Café reviews and serve as the contact for related questions, issues, and login problems, including password resets.
Enter, retrieve, and update resident, applicant, owner, and property information in computerized information systems.
Maintain applicant and resident files and records, compile data, and ensure files are available and ready for internal and external audits.
Conduct peer audits of annual and interim recertifications and provide feedback on files.
Retrieve income reports from HUD’s Enterprise Income Verification (EIV) system.
Receive and review applications through the applicant portal, answer applicant questions, manage the waiting list, and maintain applicant information.
Serve as a point of contact for residents, applicants, and the public; answer phones, greet visitors, explain procedures, assist with applications, and respond or refer resident concerns.
Assist with marketing and outreach.
Assess and document complaints; receive inquiries and verification requests; conduct research; provide general information or refer matters; and investigate possible fraud.
Respond to reasonable accommodation inquiries and requests in accordance with EHA policies and procedures, or refer them appropriately.
Assign and track tenant parking spaces, issue permits, monitor parking for policy violations, and log resident vehicle information.
Process invoices for assigned properties, including coding or computer data entry where applicable.
Prepare HAP reports and rent-roll balancing reports on time and submit them for interdepartmental review.
Perform tenant accounting and make account adjustments for rent changes, maintenance charges, and late fees under a manager’s direction.
Collect rent checks and deposit them into an authorized bank account within 24 hours.
Administer the Automatic Rent Payment System, including adding and canceling ACH payments and posting payments within 24 hours of electronic transfer.
Monitor delinquency reports and address credits or balances.
Conduct housekeeping, yard, safety, and biennial housing-unit inspections; follow up on lease violations and health, safety, building, grounds, or yard issues.
Schedule and track annual building-system maintenance when applicable to the location.
Attend required training and safety meetings; use, maintain, and replace assigned personal protective equipment; promptly report injuries, illnesses, hazards, or unsafe practices; complete incident reports; and follow safety procedures.
Update the Maintenance Binder with annual inspection results for building systems in conjunction with the Maintenance Specialist.
Monitor emergency pendant systems for low-battery alerts and report them to Maintenance.
Collect and update entry-control-system data and request that the Maintenance Specialist program call boxes.
Coordinate regularly with Finance, Service Coordinators, Maintenance, and Front Desk staff.
Facilitate bed bug treatment plans under the EHA Bed Bug Protocol, including coordinating briefings and verifying completion of treatment checklist items by relevant staff.
Attend assigned meetings and take minutes or notes as needed.
Purchase office supplies and coordinate other supply purchases in accordance with agency policies and procedures.
Complete and send resident information requests, such as DSHS benefit or landlord statements.
Ensure the emergency pendant monitoring company receives updated tenant names or phone numbers.
Assist other staff as assigned and perform related work as required.