Housing Navigation Specialist
About The Position
The Housing Navigation Specialist supports individuals and families in securing safe, affordable, and sustainable housing. The role assesses the needs of adults, youth, and families; identifies appropriate housing resources; determines program eligibility; and connects participants with supportive services to promote long-term stability and self-sufficiency. The position provides information and assistance with housing and emergency programs, assesses eligibility for public benefits, develops case plans, advocates for customers, and coordinates with community partners. It also involves processing applications according to program requirements, maintaining confidential records and reports, participating in training, and using data-driven problem solving.
Requirements
- Experience providing trauma-informed care counseling.
- Must possess a valid Ohio driver's license and/or reliable transportation.
- Must comply with agency insurance carrier standards and policy as they relate to driving record.
- Demonstrated or required competencies include integrity and trust, action orientation, interpersonal savvy, self-motivation, problem solving, customer service, innovation, motivation, empathy, verbal and written communication skills, attention to detail, and technical skills such as PC applications.
Nice To Haves
- Bachelor's degree in social work, human services, nonprofit administration, or teaching preferred.
Responsibilities
- Educate and assist customers in understanding and accessing housing and emergency assistance programs, including HEAP, CSBG, PIPP+, and related community resources.
- Conduct interviews and assessments to determine eligibility for public benefits such as SNAP, TANF, Medicaid, and childcare, and identify barriers contributing to housing instability.
- Develop collaborative case plans with customers and families to address identified needs and promote housing stability and self-sufficiency.
- Advocate for and empower customers as they navigate social services, nonprofit organizations, and public assistance systems.
- Maintain partnerships and coordinate activities with community agencies, utility providers, and other human service organizations.
- Apply program eligibility guidelines accurately and process applications in accordance with agency and funder requirements.
- Provide trauma-informed, constituent-centered service in communications and interactions.
- Prepare and maintain complete, accurate, and confidential records and departmental reports.
- Participate in required training sessions to enhance agency, program, and professional knowledge.
- Perform data-driven problem solving.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
