Community Navigation Specialist

Prince William County Government • Prince William County, VA

6d

About The Position

The Community Navigation Specialist serves as the primary coordinator for Prince William County’s Coordinated Community Cares (CCC) initiative within the Office of Community Safety (OCS). The role coordinates services for residents with complex needs and strengthens collaboration among County agencies, healthcare providers, and community organizations. The specialist works closely with Fire & Rescue, the Area Agency on Aging, the Department of Social Services, the Police Crisis Intervention Team, behavioral health providers, healthcare partners, nonprofit organizations, and other County departments.

The position facilitates multidisciplinary team meetings, supports coordinated case management, tracks resident outcomes, and helps identify gaps in service delivery. As lead administrator for the case management system, the specialist ensures accurate data collection, monitors longitudinal outcomes, and prepares reports demonstrating program effectiveness and supporting strategic planning. The work supports County Strategic Plan goals related to coordinated response systems, data-driven decision-making, and multi-agency collaboration.

The position is based in the Office of Community Safety and works daily with partner agencies. The standard schedule is 37.5 hours per week, Monday through Friday, with occasional evenings and weekends based on operational needs. The role requires travel throughout Prince William County and may involve occasional joint home visits with partner agencies.

Requirements

• High school diploma or G.E.D.
• At least five years of progressively responsible experience in case management, community navigation, human services, public health, behavioral health, emergency response, social services, or a closely related field.
• Experience coordinating services for individuals with complex medical, behavioral health, and/or social service needs, including high-risk or high-utilizer populations.
• Experience working within multidisciplinary or cross-sector teams.
• Ability to facilitate meetings and coordinate multiple agencies.
• Ability to collect, analyze, and report program data.
• Strong written and verbal communication skills.
• Excellent organizational and project management skills.
• Ability to manage multiple cases and competing priorities.
• Proficiency using case management databases and Microsoft Office applications.
• Ability to build and maintain relationships with multiple stakeholders; self-starter and proactive.
• Valid driver’s license and ability to travel throughout Prince William County.
• Knowledge of or experience with protected health information, including data-sharing rules.
• Ability to work in evolving systems where processes, partnerships, and priorities may change rapidly.
• Ability to maintain confidentiality and adhere to data privacy regulations.
• Ability to participate in occasional joint home visits with partner agencies.
• Ability to work occasional evenings and weekends based on operational needs.

Nice To Haves

• Bachelor’s degree in Social Work, Human Services, Public Administration, Public Health, Criminal Justice, Behavioral Health, or a related field.
• Experience with an online coordinated care management platform.
• Experience working with Fire & Rescue, public safety, behavioral health, healthcare systems, or local government.
• Knowledge of Prince William County community resources.
• Experience preparing annual reports, dashboards, or program evaluations.

Responsibilities

• Serve as the primary coordinator for the Coordinated Community Cares (CCC) initiative.
• Coordinate services for residents with complex medical, behavioral health, housing, or social service needs.
• Collaborate with Fire & Rescue, the Area Agency on Aging, the Department of Social Services, the Police Crisis Intervention Team, behavioral health and healthcare providers, nonprofits, and other County departments.
• Facilitate multidisciplinary team meetings and coordinate multiple agencies.
• Support coordinated case management and track resident outcomes.
• Identify gaps in service delivery.
• Administer the case management system and ensure accurate data collection.
• Monitor longitudinal outcomes and prepare reports demonstrating program effectiveness and supporting strategic planning.
• Collect, analyze, and report program data, including preparing reports and analyses on programming.
• Maintain confidentiality and comply with data privacy regulations.
• Travel throughout Prince William County and participate in occasional joint home visits with partner agencies.
• Work occasional evenings and weekends for meetings, outreach, emergency response coordination, or community engagement activities.

Benefits

• Retirement from the Virginia Retirement System (VRS).
• 401a and 457 retirement savings and investment plans.
• Paid annual leave.
• Paid personal leave.
• Paid sick leave.
• Paid holidays.
• Optional group medical and dental health plans.
• Optional group life insurance.
• Employee Assistance Program (EAP).
• Career development opportunities.
• Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED