Supervisor, Housing Navigation

MERCY HOUSE • Ventura, CA

2d • $26 - $28 • Onsite

About The Position

The Navigation Supervisor supports and motivates approximately 5–7 Navigators and maintains a small client caseload as needed. The supervisor ensures the team conducts ongoing needs assessments, assists clients with personal housing plans, and provides advocacy and support. Working with the Regional Director overseeing Navigation services, this role identifies obstacles and develops solutions while ensuring the team uses trauma-informed, client-focused strategies.

The position combines housing navigation and team management responsibilities. It includes client case management, staff supervision and training, case-file and data quality oversight, coordination with shelter operations, and support for day-to-day shelter operations when needed. The role is based at The Arch in Ventura, California, with hours shared between sites in Ventura and Oxnard.

Requirements

• Bachelor’s degree in Human Services or a related field, or equivalent experience.
• At least 1 year of experience working with homeless individuals and individuals living with mental health conditions.
• Applicants without a BA/BS degree may apply if they have at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and working knowledge of mental health and recovery.
• High tolerance and understanding for individuals presenting with urgent, multiple case-management and health needs.
• Ability to perform crisis intervention as needed.
• Excellent communication and interpersonal skills.
• Strong organization and time-management skills.
• Ability to maintain a positive and professional environment while on duty.
• Proficiency using Microsoft Office programs.
• Ability to communicate effectively and respectfully, verbally and in writing.
• Detail-oriented, with the ability to manage multiple tasks and deadlines effectively.
• Excellent problem-solving skills.
• Ability to lift up to 50 pounds.
• Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

• Management experience preferred.
• Fluency in Spanish is of significant value.

Responsibilities

• Maintain a caseload of 5–7 clients and meet with clients according to their needs.
• Demonstrate leadership and team-building qualities to implement the agency’s mission, ensure quality services, and uphold its core values.
• Use harm-reduction interventions and methodologies to provide client-centered services.
• Use crisis prevention and intervention skills.
• Help clients build on their strengths and recognize their needs respectfully.
• Maintain knowledge of community resources and refer clients as needed.
• Keep accurate, current client case files, including individual service plans and case notes in Cal Optima Connect and other systems.
• Facilitate regular case conferences to support communication with shelter operations teams and collaboration on challenging cases.
• Complete paperwork accurately and on time to support payment to the agency from various sources.
• Supervise approximately 5–7 Navigators to facilitate their optimal performance.
• Train and direct new Navigators and answer day-to-day questions about their assignments.
• Review case-file quality quarterly and ensure client documentation is accurate and current.
• Help Navigators solve problems and manage difficult cases.
• Coordinate training and orientations as needed.
• Meet individually with identified staff and facilitate team meetings bi-monthly or as needed.
• Conduct 90-day probationary and annual reviews for case managers.
• Approve absence-from-work requests and approve and monitor monthly mileage reimbursement requests.
• Receive, review, and process financial assistance requests as needed.
• Oversee consistency of documentation with program contract requirements and program policies.
• Oversee accurate and complete data entry into HMIS and CES.
• Maintain a positive, professional, and safe work environment and effective working relationships.
• Assist the Emergency Shelter Program Manager with day-to-day operations in the manager’s absence.
• Attend staff and community meetings as assigned by the Program Manager or Regional Director.
• Attend trainings that improve knowledge of how to meet clients’ needs effectively.
• Lead Navigation Teams in assisting with shelter operations in collaboration with Shelter Program Managers when needed.
• Develop knowledge and understanding of adult rehabilitative services, mental health services, substance abuse treatments, and related areas.
• Perform other duties as assigned.

Benefits

• Flexible medical coverage options
• Voluntary dental, vision, life, accident, critical illness, and hospital insurance
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 403(b) retirement plan with up to 3% employer matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Employee referral program
• Opportunities for professional growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager