Patient Care Coordinator

AEG Vision•Mansfield, MA

10d

About The Position

As a Patient Care Coordinator at AEG, you are responsible for front desk operations, supporting patient flow, optimizing schedules, and coordinating across the care team. You help create an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule. The role includes welcoming patients, customers, and vendors; handling phone, email, and digital communications; scheduling and confirming appointments; verifying insurance and patient information; preparing charts; collecting and documenting payments; reviewing accounts and reports; monitoring patient flow; communicating delays; coordinating patient transitions with clinical and optical teams; and supporting patient retention through follow-up and outreach. You also help maintain an organized, clean, patient-ready front office and perform other duties as assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

High school diploma or equivalent.
Basic computer literacy and ability to learn practice management systems (EMR).
Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Strong verbal and written communication skills with a focus on patient-centered service.
Strong interpersonal skills and ability to collaborate across teams.
Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
Ability to maintain patient and practice confidentiality.

Responsibilities

Greet patients, customers, and vendors in a friendly, professional, welcoming manner and serve as the primary point of contact for patient interactions.
Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
Schedule patient appointments and support provider schedule optimization, including cancellations, rescheduling, and same-day fill opportunities.
Confirm appointments and send reminders to reduce no-shows and help patients prepare for visits.
Verify insurance eligibility and patient demographics before appointments; accurately enter and maintain complete information in the EMR.
Understand insurance plans and communicate coverage, benefits, and patient financial responsibility.
Prepare patient charts and required documentation before visits to support efficient patient flow.
Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately and support claim preparation and submission.
Run reports and review accounts to ensure charges are billed, filed, and up to date.
Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed.
Communicate with patients about wait times, delays, and next steps.
Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
Help maintain an organized, clean, and patient-ready front office environment.
Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.