Patient Care Coordinator

Wellbe Senior Medical•Lisle, IL

About The Position

The Patient Care Coordinator is part of WellBe’s home-based care team, supporting frail patients with chronic and acute illnesses or injuries. The role helps coordinate compassionate care across the medical team and care continuum, including patients’ homes, hospitals, skilled nursing facilities, and other settings. The coordinator handles patient communications and scheduling, supports engagement and access to care, maintains accurate records, and serves as a community resource. The position requires sound judgment, comfort with technology, flexibility, and a patient-centered approach in a collaborative interdisciplinary environment.

Requirements

High school graduate or GED.
At least 2 years of experience working for a healthcare practice or hospital.
Strong critical-thinking skills.
Strong customer-centric focus and service skills.
Strong computer skills, including Word, Excel, and PowerPoint.
Strong verbal, written, presentation, and interpersonal communication skills.
Ability to lift up to 20 pounds; moving, lifting, or transferring patients may involve lifting up to 50 pounds and assisting with weights over 100 pounds.
Ability to stand for extended periods.
Ability to drive to patient locations, such as homes, hospitals, and skilled nursing facilities.
Fine motor skills and visual acuity.
Legally authorized to work in the United States without employer visa sponsorship now or in the future.
Successful completion of a pre-employment drug screening; continued employment may be contingent on compliance with the Drug-Free Workplace Policy and applicable testing.
Successful completion of a background check; continued employment is contingent on satisfactory monthly FACIS checks, in accordance with applicable laws and regulations.

Nice To Haves

Medical Assistant certification.
EMR documentation experience.

Responsibilities

Practice WellBe’s mission of helping patients lead healthier, meaningful lives by delivering complete care.
Update and maintain digital client records and assist with transitioning hard-copy records to digital format.
Act as a community resource for patients.
Conduct patient scheduling, registration, and eligibility verification.
Manage patient medical records as appropriate and ensure appropriate patient information is in the EMR.
Answer incoming phone calls and emails, make outgoing calls, and prioritize patient concerns appropriately.
Answer patients’ non-clinical questions and explain processes.
Schedule and coordinate WellBe provider visits, tests, specialist appointments, and social resources.
Provide positive customer service and treat patients and staff with respect.
Prioritize urgent patient needs, scheduling for Complete Care Assessments, and efforts to engage patients who are not currently engaged.
Collaborate with the interdisciplinary team and participate in regularly scheduled team meetings.
Support APCs with ongoing panel management and quality-of-care efforts, such as HEDIS.
Complete next-day visit chart preparation.
Use reporting to help providers track, meet, and exceed team goals.
Perform other tasks needed to accomplish team objectives and goals.