Patient Care Coordinator

AltaMed • Los Angeles, CA

9d

About The Position

The Patient Care Coordinator (PCC) acts as a liaison between prospective patients, patients, AltaMed, and the community it serves. The PCC provides a channel for patients to seek solutions to problems, concerns, and unmet needs, and advocates for patients and their families on non-medical issues. The role assists patients and family members with concerns affecting their overall experience at AltaMed, including quality of care, staff interactions, access to care, enrollment assistance, general assistance, and information.

Requirements

• Minimum high school diploma.
• Certified Application Assessor (CAC) certification is preferred or must be obtained within 90 days of employment.
• Bilingual Spanish/English, English/Mandarin Chinese, English/Cantonese, or English/Vietnamese is strongly preferred.
• Experience working with underserved populations is preferred.
• At least 3 years of direct outreach, marketing, or sales experience in the healthcare industry is preferred.
• At least 3 years of customer service experience is preferred.

Nice To Haves

• B.S./B.A. degree in healthcare or business administration, or a related field of study.
• At least 3 years of direct outreach, marketing, or sales experience in the healthcare industry.
• At least 3 years of customer service experience.
• Certified Application Assessor (CAC) certification.
• Bilingual Spanish/English, English/Mandarin Chinese, English/Cantonese, or English/Vietnamese.
• Experience working with underserved populations.

Responsibilities

• Serve as a liaison between prospects, patients, AltaMed, and the community.
• Provide patients with a channel to seek solutions to problems, concerns, and unmet needs.
• Advocate for patients and their families on non-medical issues.
• Assist patients and family members with concerns related to their overall experience at AltaMed, including quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information.

Benefits

• Medical, dental, and vision insurance
• 403(b) retirement savings plan with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career advancement and development opportunities
• Paid Time Off and holidays
• Paid CME days
• Malpractice insurance and tail coverage
• Tuition reimbursement program
• Corporate employee discounts
• Employee referral bonus program
• Pet care insurance
• Potential eligibility for discretionary bonuses or incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED