Patient Care Coordinator/RN or LPN

Kids Unlimited Learning Academy•Siloam Springs, AR

About The Position

Miracle Kids Success Academy (MKSA) and Kids Unlimited Learning Academy (KULA) are seeking a Nurse/Patient Care Coordinator to support children with developmental disabilities, developmental delays, and medical needs, along with their families. The role combines nursing knowledge with patient advocacy, care coordination, family support, and community outreach. The coordinator connects children, families, healthcare providers, clinic employees, referral sources, and community organizations to promote coordinated, high-quality care. The position coordinates referrals and admissions, schedules evaluations, manages prior authorizations and patient documentation, and helps families access community resources and complete applications. It supports quality and compliance through chart reviews, accurate records, progress notes, billing sheets, and protection of confidential information. The coordinator also works with clinical and professional employees to coordinate services, conducts multidisciplinary patient reviews, monitors children’s well-being, and responds to circumstances that may require additional family or social support. Community relationship-building and representing MKSA and KULA are also central parts of the role. MKSA and KULA provide Early Intervention Day Treatment services through multidisciplinary teams and partner with families, physicians, therapists, agencies, and other service providers. The organizations emphasize compassion, excellence, and reliability. Experienced and newly licensed RNs and LPNs are encouraged to apply. The organizations provide equal employment opportunities and prohibit discrimination and harassment on protected grounds.

Requirements

Current, unrestricted Arkansas license as a Registered Nurse or Licensed Practical Nurse.
Strong written, verbal, organizational, and interpersonal skills.
Ability to maintain accurate records and manage multiple responsibilities and deadlines.
Basic proficiency with electronic records, databases, word-processing programs, spreadsheets, email, and internet-based systems.
Ability to understand and follow applicable policies, regulations, billing requirements, and documentation standards.
Genuine passion for helping children and families; confident and compassionate communication with families, physicians, employees, and community partners.
Excellent follow-through and documentation practices, sound judgment, initiative, and practical problem-solving skills.
Ability to balance compassion for families with regulatory and documentation requirements.
Ability to work independently and as part of a multidisciplinary team, and to remain calm, responsive, and professional in sensitive situations.
Comfort building relationships and representing the organization in the community.

Nice To Haves

One year of successful experience in a similar role is preferred.
Relevant education and experience may be considered as an equivalent combination.

Responsibilities

Manage referrals for prospective and current patients in collaboration with local physicians.
Schedule evaluations and complete intake processes when appropriate.
Complete prior-authorization packets for prospective CHMS patients.
Receive and process initial evaluations and reevaluation reports.
Coordinate with families, physicians, therapists, and other providers throughout enrollment; help families understand and complete necessary paperwork.
Maintain current CHMS prior authorizations, submit updates and continuation requests before expiration, and track authorization outcomes and dates.
Maintain evaluation-tracking documentation; develop Master Treatment Plans, obtain required signatures, and provide copies to parents or guardians.
Complete discharge documentation, including parent surveys and discharge summaries; track six-month information updates and conduct 180-day follow-up contacts with discharged patients.
Review patient charts for accuracy, completeness, and regulatory compliance; request missing documentation or corrections.
Maintain detailed records of services and interactions, complete progress notes for billed services, ensure notes align with diagnoses and treatment-plan objectives, and complete daily billing sheets.
Protect the privacy and confidentiality of patient and family information.
Work with clinical and professional employees to monitor patients and coordinate services.
Organize audiology services and follow up with primary care providers and parents or guardians as needed.
Coordinate family psychotherapy appointments and communicate about changes in family circumstances.
Lead multidisciplinary patient reviews two weeks after admission and every six months thereafter; communicate relevant family dynamics and home-environment changes.
Monitor children’s daily well-being and identify when additional support or social intervention may be needed.
Respond to concerns that a child may be at risk, including hygiene concerns, excessive absences, inappropriate clothing, unexplained physical marks, head lice, or other concerns.
Investigate absences and follow up with families; maintain communication with the Arkansas Division of Children and Family Services when appropriate.
Conduct home visits when necessary to address absences, environmental risks, a death in the family, or other significant circumstances.
Help families access food, clothing, school programs, vocational opportunities, and other community resources.
Assist families with forms and applications for programs such as SSI, Medicaid, TEFRA, and ARKids First.
Build relationships with businesses, healthcare professionals, social and charitable organizations, faith-based groups, public agencies, and private organizations.
Increase community awareness of MKSA and KULA services, develop referral sources, and help connect eligible children with available services.
Represent MKSA and KULA professionally, compassionately, and enthusiastically.