Patient Care Coordinator

Therapy Partner Solutions Holdings • Boone, NC

9d

About The Position

Schuster Physical Therapy is seeking a Patient Care Coordinator for its outpatient private practice. The role supports patients and the clinic team through administrative and scheduling work, including preparing patient charts, managing insurance and referral details, and maintaining accurate records. The position calls for a naturally joyful demeanor, strong attention to detail, dependability, initiative, and a collaborative, patient-centered approach.

The company describes its purpose as enhancing lives by helping people return to health and by creating a fulfilling work environment that supports employee longevity, growth, and reward. Its values include empowering one another, seeking growth, genuinely caring, facing challenges with optimism, responsible business stewardship, and acting with ethics and integrity.

Requirements

• High school diploma or equivalent (GED).
• Three years of administrative or clerical work experience, ideally in a healthcare setting or medical office performing relevant clerical activities.
• A naturally joyful demeanor.
• Dependability, ownership of responsibilities, and accountability.
• Ability to work independently and recognize when to ask thoughtful questions.
• Attention to detail and a proactive approach to problem-solving.
• Ability to support the team and coordinate with a supervisor to help ensure smooth daily operations.

Nice To Haves

• College education.
• Medical office experience.

Responsibilities

• Build genuine and authentic relationships with patients.
• Build and review charts before patient visits to determine referral or pre-authorization needs.
• Obtain and enter pre-authorization, insurance, and demographic information into the electronic medical records system.
• Verify patient benefits and eligibility before completing referrals.
• Remind patients about upcoming appointments and schedule changes.
• Collect payments and pertinent insurance information.
• Provide patients, family members, and referral sources with information about clinic policies, procedures, and services.
• Schedule evaluations, re-evaluations, and treatments.
• Scan and file paperwork accurately.
• Maintain inventory, order supplies, and perform other office-related duties.
• Adhere to HIPAA guidelines.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company matching.
• Paid holidays.
• Paid time off.
• Company-paid employee life insurance.
• Voluntary life insurance options.
• Short- and long-term disability options.
• Employee assistance program, including mental health services.
• Supportive and collaborative work environment.
• Hard-working yet lighthearted and playful atmosphere.
• Work-life balance.
• Mentoring and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED