Patient Care Coordinator - Marin

Pacific Skin and Cosmetic Dermatology San Francisco and Corte Madera•Corte Madera, CA

9d•Onsite

About The Position

Pacific Skin Dermatology is seeking an enthusiastic, professional, customer-service-oriented Front Office Coordinator/Patient Care Coordinator for its growing general and cosmetic dermatology office in Corte Madera. The role is suited to someone who enjoys helping people, is curious about medicine, and is committed to excellent patient service and maintaining a well-stocked, presentable, busy office. The coordinator manages patient scheduling and front-office interactions, supports insurance and appointment preparation, communicates information to patients, and helps maintain smooth patient flow and effective teamwork. The role also includes administrative coordination, vendor interactions, inventory and shipment handling, and upkeep of the office environment.

Requirements

Bachelor's degree in a relevant field.
Computer proficiency with Microsoft Office, web-based email programs, spreadsheet programs, Constant Contact, and Square.
Ability to read, write, and speak professionally with colleagues, referring practitioners, vendors, and laboratories.
Excellent communication and problem-solving skills.
Responsible money-handling practices.
Strong time-management skills and rational reasoning to prioritize tasks.
Ability to demonstrate accurate data entry.
Ability to work unsupervised and interdependently.

Nice To Haves

One year of medical office or front desk experience is desired; the employer will train the right candidate.

Responsibilities

Oversee the patient schedule, keep it full, and identify scheduling conflicts.
Schedule patients efficiently.
Greet patients and manage check-in and check-out.
Answer telephone calls cheerfully and professionally by the second ring.
Convert client-interest calls and internet leads into booked appointments and services.
Take patient messages and document them in electronic medical records.
Address common patient concerns and information requests.
Collect patient demographics, health insurance information, insurance card details, and copays.
Confirm insurance authorizations, referrals, and active coverage before appointments.
Discuss products and services with excitement and confidence.
Manage provider and management meeting calendars as needed.
Coordinate professionally with vendors and representatives.
Oversee patient flow between the front and back office to support timely visits, a positive patient experience, and effective teamwork.
Maintain the appearance and organization of the office, including opening shipments promptly, ordering fresh flowers when needed, and rotating flyers.
Receive inventory and shipments.