Patient Care Coordinator - Marin

Pacific Skin and Cosmetic Dermatology San Francisco and Corte Madera•Corte Madera, CA

11d•$29 - $32•Onsite

About The Position

Pacific Skin Dermatology is seeking an enthusiastic, professional, customer-service-oriented Front Office Coordinator/Patient Care Coordinator for its growing general and cosmetic dermatology office in Corte Madera. The role is suited to someone who enjoys helping people, is inquisitive about medicine, and aims to provide excellent service while keeping the office stocked, presentable, and busy. The coordinator helps ensure every patient receives a high level of service and that patient visits run efficiently.

Requirements

Bachelor's degree in a relevant field.
One year of medical office or front desk experience is desired; training will be provided to the right fit.
Computer proficiency with Microsoft Office, web-based email programs, spreadsheet programs, Constant Contact, and Square.
Ability to read, write, and speak professionally with colleagues, referring practitioners, vendors, and laboratories.
Excellent communication and problem-solving skills.
Responsible money-handling practices.
Strong time management and rational reasoning skills to prioritize tasks.
Accurate data-entry skills.
Ability to work unsupervised and interdependently.

Nice To Haves

Medical office or front desk experience is desired, though not required.

Responsibilities

Oversee patient scheduling, maintain a full schedule, identify conflicts, and schedule appointments efficiently.
Greet patients and manage check-in and check-out.
Answer telephone calls cheerfully and professionally by the second ring.
Convert client-interest calls and internet leads into booked appointments and services.
Take and document patient messages using electronic medical records.
Address common patient concerns and information requests.
Collect patient demographics, insurance card information, and copayments.
Confirm insurance authorizations, referrals, and active coverage before appointments.
Discuss products and services with enthusiasm and confidence.
Manage provider and management meeting calendars as needed.
Coordinate professionally with vendors and representatives.
Oversee patient flow between the front and back offices to support timely visits, a positive patient experience, and effective teamwork.
Keep the office presentable, including promptly opening shipments, ordering fresh flowers when needed, and rotating flyers.
Receive inventory and shipments.