Patient Access Representative Jobs

About The Position

Requirements

• High school diploma or GED, or higher.
• At least 1 year of customer service experience.
• Ability to work per-diem hours, generally 8–16 hours per week, and cover shifts across a 24-hour day as needed.
• Availability for occasional overtime or weekend work as business needs require.
• Must be at least 18 years old.
• Reliable transportation and a valid U.S. driver's license.
• Ability to engage and communicate effectively with individuals and groups of adults at all organizational levels.
• Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.
• Strong time-management and organizational skills.
• Effective communication and interpersonal skills, including strong customer service skills.
• Basic keyboarding skills.
• Ability to stand for long periods, up to 10 hours, while using a workstation on wheels and a phone/headset.
• Must pass a drug test before beginning employment.

Nice To Haves

• At least 1 year of experience in scheduling and authorizations.
• Healthcare experience and clinical knowledge.
• Ability to work night and weekend hours.

Responsibilities

• Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
• Use computer systems to enter, access, or verify patient data in real time, ensuring accuracy and completeness.
• Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
• Verify insurance coverage and benefits, create price estimates, and complete reverifications as needed.
• Collect patient co-pays as appropriate and discuss patients' out-of-pocket financial obligations.
• Identify outstanding balances from previous visits and attempt to collect amounts due.
• Collect data directly from patients and contact provider offices to confirm and create scheduled appointments for services before hospital discharge.
• Respond compassionately and respectfully to patient and caregiver inquiries, including inquiries about sensitive topics.
• Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
• Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Benefits

• $2,000 sign-on bonus for external applicants only.
• 4–6 weeks of on-the-job training.
• Career development opportunities.